RE
Renate E
1 reviews | Active since Feb 2012
27 Oct 2021, 14:21
Response to client is terrible
Want to change my booking flight but the response you get is non existing.
If I knew this when I made my booking I would have never used them.
Can I contact Qatar directly or must I work through the travel agent?
Helpful (0)
Replies (5)0
Replies (5)
Travelstart's replyOfficial
27 Oct 2021, 15:25Hi Renate,
Thanks for reaching out and taking the time to share your concerns.
We've located a Qatar booking for a passenger Renate and see we received an amendment request today requesting a date change for travel 30 NOvember - Munich to OR Tambo.
Our Fares team responded today with a quote.
We later received a 2nd amendment request asking for alternative dates.
This has been sent through to our amendments team who will be in touch via email.
Kindy note passengers departing within 24 hours their bookings to take priority. All our customers are important to us and the team will get to your request soonest.
If you are referring to another booking please email the Travelstart reference number and booking query to: feedback @ travelstart . com and we will gladly follow up with our Fares team who will be in touch via email.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to share your concerns.
We've located a Qatar booking for a passenger Renate and see we received an amendment request today requesting a date change for travel 30 NOvember - Munich to OR Tambo.
Our Fares team responded today with a quote.
We later received a 2nd amendment request asking for alternative dates.
This has been sent through to our amendments team who will be in touch via email.
Kindy note passengers departing within 24 hours their bookings to take priority. All our customers are important to us and the team will get to your request soonest.
If you are referring to another booking please email the Travelstart reference number and booking query to: feedback @ travelstart . com and we will gladly follow up with our Fares team who will be in touch via email.
Kind Regards,
Marcelle
Travelstart's reply27 Oct 2021, 15:25
Official
Hi Renate,
Thanks for reaching out and taking the time to share your concerns.
We've located a Qatar booking for a passenger Renate and see we received an amendment request today requesting a date change for travel 30 NOvember - Munich to OR Tambo.
Our Fares team responded today with a quote.
We later received a 2nd amendment request asking for alternative dates.
This has been sent through to our amendments team who will be in touch via email.
Kindy note passengers departing within 24 hours their bookings to take priority. All our customers are important to us and the team will get to your request soonest.
If you are referring to another booking please email the Travelstart reference number and booking query to: feedback @ travelstart . com and we will gladly follow up with our Fares team who will be in touch via email.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to share your concerns.
We've located a Qatar booking for a passenger Renate and see we received an amendment request today requesting a date change for travel 30 NOvember - Munich to OR Tambo.
Our Fares team responded today with a quote.
We later received a 2nd amendment request asking for alternative dates.
This has been sent through to our amendments team who will be in touch via email.
Kindy note passengers departing within 24 hours their bookings to take priority. All our customers are important to us and the team will get to your request soonest.
If you are referring to another booking please email the Travelstart reference number and booking query to: feedback @ travelstart . com and we will gladly follow up with our Fares team who will be in touch via email.
Kind Regards,
Marcelle
RE
Renate E's updateReviewer Update
27 Oct 2021, 15:34Yes I'm taking about it. I asked for 2 dates originally and they replayed quickly this morning at 6:30 at 7:09 I asked about the 30th Nov and still have not received feedback. I also need to make other arrangements if this is possible. That is why I started asking question early this morning but have to wait a couple of hours to get a respond so yes there was more than one email send.
RE
Renate E's update27 Oct 2021, 15:34
Reviewer Update
Yes I'm taking about it. I asked for 2 dates originally and they replayed quickly this morning at 6:30 at 7:09 I asked about the 30th Nov and still have not received feedback. I also need to make other arrangements if this is possible. That is why I started asking question early this morning but have to wait a couple of hours to get a respond so yes there was more than one email send.
RE
Renate E's updateReviewer Update
27 Oct 2021, 16:14Please checked I asked for 30 Oct not Nov!
RE
Renate E's update27 Oct 2021, 16:14
Reviewer Update
Please checked I asked for 30 Oct not Nov!
RE
Renate E's updateReviewer Update
27 Oct 2021, 16:40I'm waiting for a response. I tried to send an email to the email address you provided but the email is not going through. I need to finalize my booking.
RE
Renate E's update27 Oct 2021, 16:40
Reviewer Update
I'm waiting for a response. I tried to send an email to the email address you provided but the email is not going through. I need to finalize my booking.
Travelstart's replyOfficial
27 Oct 2021, 21:10Your amendment request for booking ending in: 7693 has been sent through to our amendments team and marked as urgent.
The team will be in contact via email within 24 hours.
Passengers flying within 24 hours they are currently working on their booking.
Please be assured all our customers are important to us and our Fares team will be in touch soonest.
Please keep checking your emails and follow the prompts they provide at the bottom of the quote.
We have also checked our inbox and received your email.
Kind Regards,
Marcelle
The team will be in contact via email within 24 hours.
Passengers flying within 24 hours they are currently working on their booking.
Please be assured all our customers are important to us and our Fares team will be in touch soonest.
Please keep checking your emails and follow the prompts they provide at the bottom of the quote.
We have also checked our inbox and received your email.
Kind Regards,
Marcelle
Travelstart's reply27 Oct 2021, 21:10
Official
Your amendment request for booking ending in: 7693 has been sent through to our amendments team and marked as urgent.
The team will be in contact via email within 24 hours.
Passengers flying within 24 hours they are currently working on their booking.
Please be assured all our customers are important to us and our Fares team will be in touch soonest.
Please keep checking your emails and follow the prompts they provide at the bottom of the quote.
We have also checked our inbox and received your email.
Kind Regards,
Marcelle
The team will be in contact via email within 24 hours.
Passengers flying within 24 hours they are currently working on their booking.
Please be assured all our customers are important to us and our Fares team will be in touch soonest.
Please keep checking your emails and follow the prompts they provide at the bottom of the quote.
We have also checked our inbox and received your email.
Kind Regards,
Marcelle