KM
Kebogile M
1 reviews | Active since Jun 2020
22 Jun 2020, 17:45
Refusing my efforts to cancel trip in the context of Covid
I booked 2 international flights for a conference which I had to cancel because the conference was cancelled due to Covid. I have been communicating with travelstart from March, trying to cancel the flights. they offered me an option of travelling at a later date but I need to cancel because the conference is no longer happening. They just ignore the many emails I sent. I am very frustrated. Then on 21 you sent a reminder that I am leaving on the 23rd June, although I informed you that I can't go anywhere.
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Replies (5)
Travelstart's replyOfficial
23 Jun 2020, 10:52Good day Kebogile
Thank you for your feedback
We will be in contact with your during the course of the day.
Regards
Tracey
Thank you for your feedback
We will be in contact with your during the course of the day.
Regards
Tracey
Travelstart's reply23 Jun 2020, 10:52
Official
Good day Kebogile
Thank you for your feedback
We will be in contact with your during the course of the day.
Regards
Tracey
Thank you for your feedback
We will be in contact with your during the course of the day.
Regards
Tracey
KM
Kebogile M's updateReviewer Update
24 Jun 2020, 13:08Yes, I was contacted telephonically on 23 June and contrary to the email message sent on 29 April, which indicated that cancellation was not allowed and that I will not be refunded, the airline does process refunds (because Covid -19 t was not my fault.) The lady told me that someone was going to call me either on the 23 or 24th, so that we can discuss the refund. Then today (24th) I got a message that the refund is not guaranteed and that it takes 10 to 12 weeks for the money to reflect in my account. I can't believe the different stories. When I paid using my credit card, they were able to process the transaction within minutes. Why should it take 3 months before I am refunded?
KM
Kebogile M's update24 Jun 2020, 13:08
Reviewer Update
Yes, I was contacted telephonically on 23 June and contrary to the email message sent on 29 April, which indicated that cancellation was not allowed and that I will not be refunded, the airline does process refunds (because Covid -19 t was not my fault.) The lady told me that someone was going to call me either on the 23 or 24th, so that we can discuss the refund. Then today (24th) I got a message that the refund is not guaranteed and that it takes 10 to 12 weeks for the money to reflect in my account. I can't believe the different stories. When I paid using my credit card, they were able to process the transaction within minutes. Why should it take 3 months before I am refunded?
KM
Kebogile M's updateReviewer Update
24 Jun 2020, 16:44 ZA***6
I need my refund please.
I need my refund please.
KM
Kebogile M's update24 Jun 2020, 16:44
Reviewer Update
ZA***6
I need my refund please.
I need my refund please.
KM
Kebogile M's updateReviewer Update
25 Jun 2020, 10:15Dear Tracey
I have, over and over again. The initiation of these communications is precisely that I want my refund and I don't understand why you say I must inform them that I need a refund. However, I have and expect the refund without any further delays. Please. If only I had known, I would not have started with your company. I have many regrets.
I have, over and over again. The initiation of these communications is precisely that I want my refund and I don't understand why you say I must inform them that I need a refund. However, I have and expect the refund without any further delays. Please. If only I had known, I would not have started with your company. I have many regrets.
KM
Kebogile M's update25 Jun 2020, 10:15
Reviewer Update
Dear Tracey
I have, over and over again. The initiation of these communications is precisely that I want my refund and I don't understand why you say I must inform them that I need a refund. However, I have and expect the refund without any further delays. Please. If only I had known, I would not have started with your company. I have many regrets.
I have, over and over again. The initiation of these communications is precisely that I want my refund and I don't understand why you say I must inform them that I need a refund. However, I have and expect the refund without any further delays. Please. If only I had known, I would not have started with your company. I have many regrets.
Travelstart's replyOfficial
25 Jun 2020, 14:15Good day Kebogile
I do apologize that you feel that way.
The reason why we request to reply to the email so that we have confirmation in writing. I will however forward onto our refunds team for them to process the application with the airline.
Regards
Tracey
I do apologize that you feel that way.
The reason why we request to reply to the email so that we have confirmation in writing. I will however forward onto our refunds team for them to process the application with the airline.
Regards
Tracey
Travelstart's reply25 Jun 2020, 14:15
Official
Good day Kebogile
I do apologize that you feel that way.
The reason why we request to reply to the email so that we have confirmation in writing. I will however forward onto our refunds team for them to process the application with the airline.
Regards
Tracey
I do apologize that you feel that way.
The reason why we request to reply to the email so that we have confirmation in writing. I will however forward onto our refunds team for them to process the application with the airline.
Regards
Tracey