JD
Jaco D
1 reviews | Active since Aug 2017
20 Mar 2019, 08:26
Refusal to pay refund or provide feedback
*******! They owe me a refund, which they agreed to pay. Numerous follow ups and almost 4 months later, still no refund. No replies on my emails as well. Dear Travelstart, here is what I will do in future: I will use travelstart to see which flights are available. Then, instead of using travelstart, go directly to the airline website, where I will in all likelihood find the exact same flight cheaper. Would have had my refund long ago if it was through Kulula...
Helpful (0)
Replies (4)0
Replies (4)
Travelstart's replyOfficial
20 Mar 2019, 08:36Dear Jaco Drotskie
Thank you for taking the time to provide your feedback. We are sorry to hear you were not pleased with our service.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Thank you for taking the time to provide your feedback. We are sorry to hear you were not pleased with our service.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Travelstart's reply20 Mar 2019, 08:36
Official
Dear Jaco Drotskie
Thank you for taking the time to provide your feedback. We are sorry to hear you were not pleased with our service.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Thank you for taking the time to provide your feedback. We are sorry to hear you were not pleased with our service.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Travelstart's replyOfficial
20 Mar 2019, 16:52Hi Jaco
Thank you for taking the time to speak to me today.
As discussed, we are currently awaiting further feedback from the airline.
I will keep you updated as I get those updates.
Please feel free to email me to *** if you need anything else.
Kind regards,
Melony at Travelstart - Customer Relations
Thank you for taking the time to speak to me today.
As discussed, we are currently awaiting further feedback from the airline.
I will keep you updated as I get those updates.
Please feel free to email me to *** if you need anything else.
Kind regards,
Melony at Travelstart - Customer Relations
Travelstart's reply20 Mar 2019, 16:52
Official
Hi Jaco
Thank you for taking the time to speak to me today.
As discussed, we are currently awaiting further feedback from the airline.
I will keep you updated as I get those updates.
Please feel free to email me to *** if you need anything else.
Kind regards,
Melony at Travelstart - Customer Relations
Thank you for taking the time to speak to me today.
As discussed, we are currently awaiting further feedback from the airline.
I will keep you updated as I get those updates.
Please feel free to email me to *** if you need anything else.
Kind regards,
Melony at Travelstart - Customer Relations
JD
Jaco D's updateReviewer Update
22 Mar 2019, 07:56Still no refund BUT at least a proper explanation and feedback as to why the delay, as well as the promise of open communication in the future. Thank you very much for that, Melony. It seems, based on the explanations received, that CemAir are the ones to be blamed, not Travelstart.
JD
Jaco D's update22 Mar 2019, 07:56
Reviewer Update
Still no refund BUT at least a proper explanation and feedback as to why the delay, as well as the promise of open communication in the future. Thank you very much for that, Melony. It seems, based on the explanations received, that CemAir are the ones to be blamed, not Travelstart.
Travelstart's replyOfficial
22 Mar 2019, 08:02Hi Jaco,
We appreciate that you understand the delay we are encountering with the airline.
We will be keeping you up to date with all the information we receive and hope for a fast resolution.
Wishing you a great day ahead.
Travelstart team
We appreciate that you understand the delay we are encountering with the airline.
We will be keeping you up to date with all the information we receive and hope for a fast resolution.
Wishing you a great day ahead.
Travelstart team
Travelstart's reply22 Mar 2019, 08:02
Official
Hi Jaco,
We appreciate that you understand the delay we are encountering with the airline.
We will be keeping you up to date with all the information we receive and hope for a fast resolution.
Wishing you a great day ahead.
Travelstart team
We appreciate that you understand the delay we are encountering with the airline.
We will be keeping you up to date with all the information we receive and hope for a fast resolution.
Wishing you a great day ahead.
Travelstart team