LA
Lesley-Anne Alexander
1 reviews | Active since Jun 2016
11 Dec 2018, 10:02
REFUNDS - DISGRACEFUL CUSTOMER SERVICE
Never have I experienced such poor customer service. The company is EXTREMELY fast to debit your credit card DISGUSTINGLY slow in refunding.
I have tried calling on countless times and whenever you phone they are experiencing "high call volumes"?
We have been waiting for EIGHT weeks for our refund.
NEVER again will I use Travelstart.
Helpful (0)
Replies (2)0
Replies (2)
Travelstart's replyOfficial
11 Dec 2018, 17:09Hi Lesley-Anne
Thank you for taking the time to chat to me today.
As discussed, I will chat to our Refunds Manager in the morning and call you by 09:30 with feedback.
I do apologize for the inconvenience caused.
Kind regards,
Melony Lewis
Thank you for taking the time to chat to me today.
As discussed, I will chat to our Refunds Manager in the morning and call you by 09:30 with feedback.
I do apologize for the inconvenience caused.
Kind regards,
Melony Lewis
Travelstart's reply11 Dec 2018, 17:09
Official
Hi Lesley-Anne
Thank you for taking the time to chat to me today.
As discussed, I will chat to our Refunds Manager in the morning and call you by 09:30 with feedback.
I do apologize for the inconvenience caused.
Kind regards,
Melony Lewis
Thank you for taking the time to chat to me today.
As discussed, I will chat to our Refunds Manager in the morning and call you by 09:30 with feedback.
I do apologize for the inconvenience caused.
Kind regards,
Melony Lewis
Travelstart's replyOfficial
12 Dec 2018, 17:24Hi Lesley-Anne
Thank you for your patience while I was trying to get your query resolved and for taking time out of your busy schedule to answer my calls.
As discussed, I have sent you the proof of payment and the money will be refunded to the card used to pay for the original ticket.
I have also sent you an email summarizing our discussion today.
Once again, I do apologize for the inconvenience caused.
Kind regards,
Melony Lewis
Thank you for your patience while I was trying to get your query resolved and for taking time out of your busy schedule to answer my calls.
As discussed, I have sent you the proof of payment and the money will be refunded to the card used to pay for the original ticket.
I have also sent you an email summarizing our discussion today.
Once again, I do apologize for the inconvenience caused.
Kind regards,
Melony Lewis
Travelstart's reply12 Dec 2018, 17:24
Official
Hi Lesley-Anne
Thank you for your patience while I was trying to get your query resolved and for taking time out of your busy schedule to answer my calls.
As discussed, I have sent you the proof of payment and the money will be refunded to the card used to pay for the original ticket.
I have also sent you an email summarizing our discussion today.
Once again, I do apologize for the inconvenience caused.
Kind regards,
Melony Lewis
Thank you for your patience while I was trying to get your query resolved and for taking time out of your busy schedule to answer my calls.
As discussed, I have sent you the proof of payment and the money will be refunded to the card used to pay for the original ticket.
I have also sent you an email summarizing our discussion today.
Once again, I do apologize for the inconvenience caused.
Kind regards,
Melony Lewis