Refunding of tickets booked

I'm so tired of the forth and backness of service I receive, I have booked 3 tickets(Me and both my daughters to travel back home?) that was before the President has extented the lockdown and therefore we couldn't fly, we have tried making numerous calls and even sent an mail on requesting how we can be refunded as the only option for us to get home was via vehicle as announced by the President as my Child needs to be at home regarding the starting of schools report so if she had to attend to be at home as not too loose out on classes.

Everytime we make contact with travel start they refer us to Comair as they are not able to assist and when speaking with Comair they redirect us back to the agent which is travel start as we have booked the tickets through them and not through Comair itself.

I mean I'm tired of this game and till up to date I have no answer for any of my enquiries regarding the refund as we are not planning to travel soon.

I as a client has never felt as useless as now the amount we are fighting for is approximately R 3200 which could come in hand when necessary but seems to me that we are only losing the fight as nobody would like to assist us.

@hello Peter what do I do, do I need to take all to the press or should I get an lawyer because as I see it it is wrong doing towards the customer. If I struggle as currently do how many others are sitting in the same position as me.