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Mohammed S

1 reviews | Active since Mar 2018

15 Mar 2018, 15:28

Refund - *****

REFERENCE: ZA ********** 8

I booked Kulula ticket through “online Travelstart” 23 Feb 2018.

The flight was delayed 4 hours therefore I booked other tickets through South African airlines and more expensive.

• I sent email to Travelstart requesting the full refund due the delay from the flight. • “Refunds at Travelstart” department rep**** that the “Refundable amount R127.29” only and rest of the amount will be Penalty for the airlines and other services fee • I sent other email saying that cancellation due the airlines delay so why I should pay for the penalty? • Then they sent email say will do the full refund.

“Now here the Travelstart took a CHANCE to ***** and take the full amount from me? WHY?”

• Then I told Travelstart that also they should pay the different between the air tickets to compensate due to delay. • Travelstart emailed me that I must contact Kulula.

My questions are the following: 1. Why Travelstart want to deduct from me the penalty on behalf Kulula “supplier” and I have the right to request the full amount? 2. Why Travelstart don’t want to claim on behalf of me “Client” to get the compensate

So I need answers for the above however the your services looks disgusting.

0
Replies (11)
Travelstart
Travelstart's reply15 Mar 2018, 15:32
Official

Dear Mohammed

Thank you for your feedback.

Please could you send me your booking reference and contact details via private message so it is not blanked out.

Kind regards

Tamara

Best regards,

MS
Mohammed S's update15 Mar 2018, 15:51
Reviewer Update
*** i know you will have no answer for me. anyway lets see.
Travelstart
Travelstart's reply15 Mar 2018, 15:54
Official

Dear Mohammed

Thank you for your reply.

I will investigate and be in touch with you as soon as possible.

Regards

Tamara

Best regards,

MS
Mohammed S's update16 Mar 2018, 09:05
Reviewer Update
Pls reply without making the conversation private.
MS
Mohammed S's update16 Mar 2018, 15:53
Reviewer Update
no answer yet???
Travelstart
Travelstart's reply16 Mar 2018, 15:56
Official

Dear Mohammed

Thank you for your reply.

I am waiting on feedback from the airline currently.

Regards

Tamara

Best regards,

Travelstart
Travelstart's reply19 Mar 2018, 19:33
Official

Dear Mohammed

Please note that I am still waiting on feedback from Kulula.

I will keep you updated as to my progress.

Regards

Tamara

Best regards,

Travelstart
Travelstart's reply20 Mar 2018, 19:19
Official

Dear Mohammed

Thank you for your patience.

I have emailed you the outcome of your query. As per my email a full refund was requested and is already being processed via the airline.

Further to this the airline has declined further compensation for the new ticket that was purchased, as they are only obligated to refund the original ticket or rebook the client free of charge on the next available flight.

Travelstart has no control over Airline schedule changes and therefore no liability will fall to us for delayed flights.

I trust the above is in order.

Regards

Tamara

Best regards,

MS
Mohammed S's update21 Mar 2018, 11:01
Reviewer Update
ok, just need answer for this ___________ • “Refunds at Travelstart” department rep**** that the “Refundable amount R127.29” only and rest of the amount will be Penalty for the airlines and other services fee • I sent other email saying that cancellation due the airlines delay so why I should pay for the penalty? • Then they sent email say will do the full refund. ________ Why your team took a chance and said the refund ONLY R127.29? Is your sales strategy to take chance to have more money?
Travelstart
Travelstart's reply22 Mar 2018, 13:35
Official

Dear Mohammed

Thank you for your reply.

We will initially quote as per the penalty on the tickets and apply for the full refund via the airline. We are not able to confirm the reason for the delay when we receive this and in some cases the airline would not offer the full refund, per say if there was bad weather as this would not be within their control. And they would make a decision based on merit.

I trust that the above is in order.

Regards

Tamara

Best regards,

MS
Mohammed S's update27 Mar 2018, 21:28
Reviewer Update
you are not answering me. however i post this issue here to let every one see that you are taking a chances with clients. Your services so disgusting