Refund taking longer than 6-8 weeks as promised in December

I am truly disappointed with travelstart. I always use travelstart to book my flights and accommodation.

In December, a week before the flight I was told that my flight has been grounded by CemAir. I must find another alternative. It was too late for me to cancel my accommodation and plans for the holidays. I had to book another flight without being assisted for the inconvenience. I was notified that I will be refunded in 6-8 weeks.

Guess what? 6-8 weeks have passed and now I am being told that they will not be paying my money I need to communicate with CemAir. Same CemAir Who told me that i need to communicate with the traveling agency I used because I didn’t pay the money to them but travelstart.

What am I expected to do as a client, get a lawyer for me to get my money???

All I know I payed my money to travelstart in October last year for December return flights and a week before traveling I was told I need to find another alternative.

If tables were turned, travelstart was going to blacklist me.

I want my money travelstart, stop telling me stories. CemAir is correct my money was paid to you so pay me and stop telling me stories.

I feel very angry because, all along I have been waiting to get my money and only when I sent an email I am being told the money will not be paid by travelstart I need to communicate with CemAir.

This is not the way to tewar customers