sK
shevona K
1 reviews | Active since Nov 2013
13 Jan 2021, 16:21
Refund Request
We still not getting any response on our ticket bought last year in febraury, this agency should be working on our behalf as we purchased the ticket through them and not directly with SAA, and full refund should be given or an extension of the ticket as SAA is still not operating and we have no idea when they will start, so we cannot use the ticket any time soon. We are nowhere close to receiving the vaccine and travelling safely.
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Replies (1)
Travelstart's replyOfficial
13 Jan 2021, 17:00Good day Shevona
Thank you so much for taking the time to provide us with your feedback, I regret to hear of your frustrations.
I completely understand that the situation with South African Airway can cause immense frustration, I really wish that there was more that we could do to assist passengers.
Travelstart is a registered third party supplier and acts as a search engine for good fares between the airline and the passenger. As Travelstart acts as an agent for the airline we are governed by all airlines rules and we can only quote according to the directives which they provide us with at the time. We have no authority to override any decisions made by the airline on how to proceed unfortunately.
South African Airways (SAA) advises that due to the continuing impact of Covid-19 and the ongoing business rescue process; all the international routes will be suspended until 27 March 2021 and the following can be offered to passengers:
• The No refunds policy remains in force.
Rebooking Conditions applicable:
• Customers holding a ticket issued by South African Airways (083) (operated by South
African Airways and/or SA 7*** flight range), will be offered the value of the unused
sectors (coupons) as a credit for future travel.
• SAA will ignore the original ticket fare rules and allow you to use the credit (value of the
unused coupons) within the next 24 months (2 years) from date of issue.
• The reissued /reroute request and all travel must be completed on/before 28 Feb 2023
o Any additional amount to be collected (i.e., fares, taxes and surcharges), will be for the
passenger’s account.
• Change of routing will be permitted.
The airline is unable to assist with refunds at this time of business rescue. Please retain your ticket as it would be used as a credit when we are back.
I hope that this provides some clarity on the issue.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you so much for taking the time to provide us with your feedback, I regret to hear of your frustrations.
I completely understand that the situation with South African Airway can cause immense frustration, I really wish that there was more that we could do to assist passengers.
Travelstart is a registered third party supplier and acts as a search engine for good fares between the airline and the passenger. As Travelstart acts as an agent for the airline we are governed by all airlines rules and we can only quote according to the directives which they provide us with at the time. We have no authority to override any decisions made by the airline on how to proceed unfortunately.
South African Airways (SAA) advises that due to the continuing impact of Covid-19 and the ongoing business rescue process; all the international routes will be suspended until 27 March 2021 and the following can be offered to passengers:
- our customers will be able to use the value of the unused ticket or remaining coupon to issue a credit note/voucher for future travel.
• The No refunds policy remains in force.
Rebooking Conditions applicable:
• Customers holding a ticket issued by South African Airways (083) (operated by South
African Airways and/or SA 7*** flight range), will be offered the value of the unused
sectors (coupons) as a credit for future travel.
• SAA will ignore the original ticket fare rules and allow you to use the credit (value of the
unused coupons) within the next 24 months (2 years) from date of issue.
• The reissued /reroute request and all travel must be completed on/before 28 Feb 2023
o Any additional amount to be collected (i.e., fares, taxes and surcharges), will be for the
passenger’s account.
• Change of routing will be permitted.
- Rebooking's must be done and tickets reissued by 25 March 2022
The airline is unable to assist with refunds at this time of business rescue. Please retain your ticket as it would be used as a credit when we are back.
I hope that this provides some clarity on the issue.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply13 Jan 2021, 17:00
Official
Good day Shevona
Thank you so much for taking the time to provide us with your feedback, I regret to hear of your frustrations.
I completely understand that the situation with South African Airway can cause immense frustration, I really wish that there was more that we could do to assist passengers.
Travelstart is a registered third party supplier and acts as a search engine for good fares between the airline and the passenger. As Travelstart acts as an agent for the airline we are governed by all airlines rules and we can only quote according to the directives which they provide us with at the time. We have no authority to override any decisions made by the airline on how to proceed unfortunately.
South African Airways (SAA) advises that due to the continuing impact of Covid-19 and the ongoing business rescue process; all the international routes will be suspended until 27 March 2021 and the following can be offered to passengers:
• The No refunds policy remains in force.
Rebooking Conditions applicable:
• Customers holding a ticket issued by South African Airways (083) (operated by South
African Airways and/or SA 7*** flight range), will be offered the value of the unused
sectors (coupons) as a credit for future travel.
• SAA will ignore the original ticket fare rules and allow you to use the credit (value of the
unused coupons) within the next 24 months (2 years) from date of issue.
• The reissued /reroute request and all travel must be completed on/before 28 Feb 2023
o Any additional amount to be collected (i.e., fares, taxes and surcharges), will be for the
passenger’s account.
• Change of routing will be permitted.
The airline is unable to assist with refunds at this time of business rescue. Please retain your ticket as it would be used as a credit when we are back.
I hope that this provides some clarity on the issue.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you so much for taking the time to provide us with your feedback, I regret to hear of your frustrations.
I completely understand that the situation with South African Airway can cause immense frustration, I really wish that there was more that we could do to assist passengers.
Travelstart is a registered third party supplier and acts as a search engine for good fares between the airline and the passenger. As Travelstart acts as an agent for the airline we are governed by all airlines rules and we can only quote according to the directives which they provide us with at the time. We have no authority to override any decisions made by the airline on how to proceed unfortunately.
South African Airways (SAA) advises that due to the continuing impact of Covid-19 and the ongoing business rescue process; all the international routes will be suspended until 27 March 2021 and the following can be offered to passengers:
- our customers will be able to use the value of the unused ticket or remaining coupon to issue a credit note/voucher for future travel.
• The No refunds policy remains in force.
Rebooking Conditions applicable:
• Customers holding a ticket issued by South African Airways (083) (operated by South
African Airways and/or SA 7*** flight range), will be offered the value of the unused
sectors (coupons) as a credit for future travel.
• SAA will ignore the original ticket fare rules and allow you to use the credit (value of the
unused coupons) within the next 24 months (2 years) from date of issue.
• The reissued /reroute request and all travel must be completed on/before 28 Feb 2023
o Any additional amount to be collected (i.e., fares, taxes and surcharges), will be for the
passenger’s account.
• Change of routing will be permitted.
- Rebooking's must be done and tickets reissued by 25 March 2022
The airline is unable to assist with refunds at this time of business rescue. Please retain your ticket as it would be used as a credit when we are back.
I hope that this provides some clarity on the issue.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart