SM
Sheriff M
1 reviews | Active since Dec 2020
14 Jan 2021, 07:43
Refund on changed dates
Trash!!!!!!!!!! They said they'd refund my money and they didn't
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Replies (1)
Travelstart's replyOfficial
14 Jan 2021, 08:23Hi Sheriff,
Thanks for taking the time to share your concerns with us and we regret to hear you have not had a great experience when booking with us.
I've followed up with our Refunds team who confirmed they will be processing the refund for the Mango change fee, as you purchased our flexi product.
The refund should reflect within 3 - 5 days or sooner, back onto the card used to make the booking.
You will receive an email during the course of this morning confirming once they have processed the refund.
We will give you a call to address any further concerns you might have.
Kind Regards,
Travelstart
Thanks for taking the time to share your concerns with us and we regret to hear you have not had a great experience when booking with us.
I've followed up with our Refunds team who confirmed they will be processing the refund for the Mango change fee, as you purchased our flexi product.
The refund should reflect within 3 - 5 days or sooner, back onto the card used to make the booking.
You will receive an email during the course of this morning confirming once they have processed the refund.
We will give you a call to address any further concerns you might have.
Kind Regards,
Travelstart
Best regards,
Travelstart's reply14 Jan 2021, 08:23
Official
Hi Sheriff,
Thanks for taking the time to share your concerns with us and we regret to hear you have not had a great experience when booking with us.
I've followed up with our Refunds team who confirmed they will be processing the refund for the Mango change fee, as you purchased our flexi product.
The refund should reflect within 3 - 5 days or sooner, back onto the card used to make the booking.
You will receive an email during the course of this morning confirming once they have processed the refund.
We will give you a call to address any further concerns you might have.
Kind Regards,
Travelstart
Thanks for taking the time to share your concerns with us and we regret to hear you have not had a great experience when booking with us.
I've followed up with our Refunds team who confirmed they will be processing the refund for the Mango change fee, as you purchased our flexi product.
The refund should reflect within 3 - 5 days or sooner, back onto the card used to make the booking.
You will receive an email during the course of this morning confirming once they have processed the refund.
We will give you a call to address any further concerns you might have.
Kind Regards,
Travelstart
Best regards,