Hellopeter
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JS
Johan S

1 reviews | Active since Mar 2012

09 Sept 2020, 10:35

REFUND ON CANCELLED FLIGHT NO ACTION - NO FEEDBACK FROM TRAVELSTART

Very bad service!!!! Still waiting for someone to phone me back regarding my ticket I booked in February for March. No refund!!! I want my money back. All enquiries just get an automated response that they are overloaded due to COVID. IE they don't even open your e-mails

0
Replies (4)
Travelstart
Travelstart's reply09 Sept 2020, 11:16
Official
Hi Johan,

Thank you for reaching out to us.

I have checked the booking and can see that we have emailed you responses on the refund query  each time you have followed up on the status with us.  Please note that I will be giving you a call today, as I have sent a follow up request with the relevant department.  

I am very sorry that your experience during this time has not been good.  We are aware that the waiting time for refunds which has been extended does impact all customers and have been following up weekly with the airlines for updated directives and information. 

Please keep a lookout for my call back.

Kind Regards,
Melissa at Travelstart
JS
Johan S's update09 Sept 2020, 15:49
Reviewer Update
Thank you Melissa,
I just thought that time is running out. You are great. I have another query that I will address to you personally. I just expected to get progress reports. But you are right I did get a response on the queries and I think you will agree that I have been very patient considering the Covid.
Regards
Johan
JS
Johan S's update09 Sept 2020, 15:53
Reviewer Update
I immediately receive responses on my mail today as well as on Hello Peter from both Melissa and Nawaahl. They are stars
Travelstart
Travelstart's reply09 Sept 2020, 16:18
Official
Hi Johan, 

Thank you for the revert.

I am delighted that all is in order.  

Should you require any further information please do not hesitate to contact us.

Wishing  you a wonderful week ahead.

Kind regards,
Melissa at Travelstart