Refund non existent.

ZA ********** 4

So I bought 3 tickets in December 2017 to visit my mum in July 2018. I did the booking on my mobile and accidentally typed my last name on my wifes ticket incorrectly. Instead of X I didnt see I typed C untill after I had paid.

Long story short, requested a correction. Paid my $50 charge and R795 admin fee or whatever and bought a brand new ticket with the correct details as per the instructions from the Travelstart agent who said there will be a refund for the incorrect ticket.

In the start of March all the relevant documents where sent and the 6-8 week waiting period to get my money back started. Phoned in week 6 only to be told rather phone at week 8.

In the 8th and final week I phoned again only to be told that the are still busy and phoned again on Tuesday 8th May to be told that the funds take 72 hours to clear. 72 hours was Wednesday the 9th. Today is the 11th and no funds.

I also emailed refunds to request feedback. No response...