LJ
Louise J
1 reviews | Active since Apr 2021
07 Apr 2021, 15:31
REFUND NO LUCK - WASTE OF TIME AND MONEY
Dont ever use their services if you planning on cancelling, even with cancellation protection you dont get your money back. promises of 10-12 weeks are now 4 months and still no money. This was a Covid cancellation and yet they deducted so many charges, so there should not be any penalties on cancelling. No call call centre, just emails and only response is wait. Whatsapp line not responding if you enquire about a refund. Just very unprofessional
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Travelstart's replyOfficial
07 Apr 2021, 16:57Hi Louise,
Thank you for reaching out to us.
I have checked the bookings and can see that you have been in contact with an agent and the bookings have been handed over for a call back request.
Please note that as Travelstart is a third party supplier we are bound and governed by airline regulations and directives. The funds paid for the flight had to go directly to the airline at the time of booking to secure the tickets and Travelstart does not hold onto the funds in any way. Once we request a refund from the airline there is nothing more that we can do but wait for the airline to process and revert with the completion of the refund.
I am sorry that you have been waiting since January and can assure you that it has been completed on our end.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the bookings and can see that you have been in contact with an agent and the bookings have been handed over for a call back request.
Please note that as Travelstart is a third party supplier we are bound and governed by airline regulations and directives. The funds paid for the flight had to go directly to the airline at the time of booking to secure the tickets and Travelstart does not hold onto the funds in any way. Once we request a refund from the airline there is nothing more that we can do but wait for the airline to process and revert with the completion of the refund.
I am sorry that you have been waiting since January and can assure you that it has been completed on our end.
Kind Regards,
Melissa
Travelstart's reply07 Apr 2021, 16:57
Official
Hi Louise,
Thank you for reaching out to us.
I have checked the bookings and can see that you have been in contact with an agent and the bookings have been handed over for a call back request.
Please note that as Travelstart is a third party supplier we are bound and governed by airline regulations and directives. The funds paid for the flight had to go directly to the airline at the time of booking to secure the tickets and Travelstart does not hold onto the funds in any way. Once we request a refund from the airline there is nothing more that we can do but wait for the airline to process and revert with the completion of the refund.
I am sorry that you have been waiting since January and can assure you that it has been completed on our end.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the bookings and can see that you have been in contact with an agent and the bookings have been handed over for a call back request.
Please note that as Travelstart is a third party supplier we are bound and governed by airline regulations and directives. The funds paid for the flight had to go directly to the airline at the time of booking to secure the tickets and Travelstart does not hold onto the funds in any way. Once we request a refund from the airline there is nothing more that we can do but wait for the airline to process and revert with the completion of the refund.
I am sorry that you have been waiting since January and can assure you that it has been completed on our end.
Kind Regards,
Melissa