PP
Prishern P
1 reviews | Active since Jul 2016
24 Mar 2020, 11:31
Refund me for my entire journey as you left elderly stranded
Flight cancelled.No communication what so ever.Having tried to get hold of them they did not answer phones the emergency line is a waste of time.Spoke to there online chat person insisted I will get a call In an hour.48hours later I'm still waiting.Chatted to a 2nd person who told me they will refund me as they have no flights available.Already abroad in laws was left stranded and my wife and i booked them on one way flights back to SA.I have requested a refund as I dont wish to deal with agents who leaves u stranded.They had options of other flights but none was asked.
Helpful (0)
Replies (2)0
Replies (2)
Travelstart's replyOfficial
24 Mar 2020, 11:47Good afternoon Prishern
Thank you for your feedback and we are sorry to hear you are not happy with the outcome of your request for a change.
Please be advised, we have checked availability in the airline's system and unfortunately we are not able to find an alternative flight for your parents.
Please see below email we sent on the 23rd March:
Hi there,
Thank you for your request regarding the change to your booking.
We have checked the airline availability and there are no flights available from the 23 March - 31 March.
We can place your ticket on hold and use it at a later stage or send your ticket in for a refund.
Please advise which option would be suitable for you.
Kind Regards
Ruqaiyah
Travelstart
The measures taken by governments around the globe is affecting absolutely everyone.
Many passengers, worldwide, are being affected by countries closing their borders and flights being grounded.
Thank you for your feedback and we are sorry to hear you are not happy with the outcome of your request for a change.
Please be advised, we have checked availability in the airline's system and unfortunately we are not able to find an alternative flight for your parents.
Please see below email we sent on the 23rd March:
Hi there,
Thank you for your request regarding the change to your booking.
We have checked the airline availability and there are no flights available from the 23 March - 31 March.
We can place your ticket on hold and use it at a later stage or send your ticket in for a refund.
Please advise which option would be suitable for you.
Kind Regards
Ruqaiyah
Travelstart
The measures taken by governments around the globe is affecting absolutely everyone.
Many passengers, worldwide, are being affected by countries closing their borders and flights being grounded.
We appreciate this is not the news you wanted to hear today, and we completely understand the frustration this has caused.
Kindly respond to the email sent yesterday, if you had not responded yet, advising on how you wish to proceed.
Once again, we do apologise for the stress and inconvenience caused.
Kind regards,
The Travelstart Team
Kindly respond to the email sent yesterday, if you had not responded yet, advising on how you wish to proceed.
Once again, we do apologise for the stress and inconvenience caused.
Kind regards,
The Travelstart Team
Travelstart's reply24 Mar 2020, 11:47
Official
Good afternoon Prishern
Thank you for your feedback and we are sorry to hear you are not happy with the outcome of your request for a change.
Please be advised, we have checked availability in the airline's system and unfortunately we are not able to find an alternative flight for your parents.
Please see below email we sent on the 23rd March:
Hi there,
Thank you for your request regarding the change to your booking.
We have checked the airline availability and there are no flights available from the 23 March - 31 March.
We can place your ticket on hold and use it at a later stage or send your ticket in for a refund.
Please advise which option would be suitable for you.
Kind Regards
Ruqaiyah
Travelstart
The measures taken by governments around the globe is affecting absolutely everyone.
Many passengers, worldwide, are being affected by countries closing their borders and flights being grounded.
Thank you for your feedback and we are sorry to hear you are not happy with the outcome of your request for a change.
Please be advised, we have checked availability in the airline's system and unfortunately we are not able to find an alternative flight for your parents.
Please see below email we sent on the 23rd March:
Hi there,
Thank you for your request regarding the change to your booking.
We have checked the airline availability and there are no flights available from the 23 March - 31 March.
We can place your ticket on hold and use it at a later stage or send your ticket in for a refund.
Please advise which option would be suitable for you.
Kind Regards
Ruqaiyah
Travelstart
The measures taken by governments around the globe is affecting absolutely everyone.
Many passengers, worldwide, are being affected by countries closing their borders and flights being grounded.
We appreciate this is not the news you wanted to hear today, and we completely understand the frustration this has caused.
Kindly respond to the email sent yesterday, if you had not responded yet, advising on how you wish to proceed.
Once again, we do apologise for the stress and inconvenience caused.
Kind regards,
The Travelstart Team
Kindly respond to the email sent yesterday, if you had not responded yet, advising on how you wish to proceed.
Once again, we do apologise for the stress and inconvenience caused.
Kind regards,
The Travelstart Team
PP
Prishern P's updateReviewer Update
24 Mar 2020, 12:00This was after I got hold of someone to ask them why I did not receive an email.Emirates sent me the email of flight cancellation on 21st March.Your priority should be to get your passenger to there destination there were flights available to jhb cape town etc.Poor poor service.So I have asked for a refund already in which year will it be paid as no one has responded.Dont give me excuse as yourll have high call volumes because your emergency line doesn't even work.I think I should invite newspaper over to publish the poor service u provided so no other person is stranded.Will I get refunded and how much.My personal number to contact me was provided not the SA one but the other one.
PP
Prishern P's update24 Mar 2020, 12:00
Reviewer Update
This was after I got hold of someone to ask them why I did not receive an email.Emirates sent me the email of flight cancellation on 21st March.Your priority should be to get your passenger to there destination there were flights available to jhb cape town etc.Poor poor service.So I have asked for a refund already in which year will it be paid as no one has responded.Dont give me excuse as yourll have high call volumes because your emergency line doesn't even work.I think I should invite newspaper over to publish the poor service u provided so no other person is stranded.Will I get refunded and how much.My personal number to contact me was provided not the SA one but the other one.