MP
Michelle P
1 reviews | Active since Dec 2020
16 Dec 2020, 10:03
REFUND ISSUE
WE HAVE BEEN WAITING FOR A REFUND FOR A FLIGHT THEIR SYSTEM CANCELLED EVEN THOUGH THE PAYMENT WENT THRIUGH - BEEN OVER 2 WEEKS.
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Replies (1)
Travelstart's replyOfficial
16 Dec 2020, 17:24Hi Michelle,
Thank you for your feedback and apologies for any frustrations and delay in waiting for your refund.
Looking at your booking I see our refunds team have followed up with our finance team who will be in touch tomorrow.
We have contacted you on the number you have provided but there is no answer and unable to leave a message. An agent will contact you tomorrow to answer any other questions you might have.
Kind Regards,
Travelstart
Thank you for your feedback and apologies for any frustrations and delay in waiting for your refund.
Looking at your booking I see our refunds team have followed up with our finance team who will be in touch tomorrow.
We have contacted you on the number you have provided but there is no answer and unable to leave a message. An agent will contact you tomorrow to answer any other questions you might have.
Kind Regards,
Travelstart
Travelstart's reply16 Dec 2020, 17:24
Official
Hi Michelle,
Thank you for your feedback and apologies for any frustrations and delay in waiting for your refund.
Looking at your booking I see our refunds team have followed up with our finance team who will be in touch tomorrow.
We have contacted you on the number you have provided but there is no answer and unable to leave a message. An agent will contact you tomorrow to answer any other questions you might have.
Kind Regards,
Travelstart
Thank you for your feedback and apologies for any frustrations and delay in waiting for your refund.
Looking at your booking I see our refunds team have followed up with our finance team who will be in touch tomorrow.
We have contacted you on the number you have provided but there is no answer and unable to leave a message. An agent will contact you tomorrow to answer any other questions you might have.
Kind Regards,
Travelstart