SM
Selokela M
1 reviews | Active since Apr 2013
09 Sept 2019, 12:01
Refund issue
I am very disappointed with their customer service, they only care about taking people's money but when it comes to refund they drag their feet.
Helpful (0)
Replies (2)0
Replies (2)
Travelstart's replyOfficial
09 Sept 2019, 12:06Dear Selokela
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Travelstart's reply09 Sept 2019, 12:06
Official
Dear Selokela
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Travelstart's replyOfficial
09 Sept 2019, 14:44Dear Selokela
Thank you for taking the time to speak to me this afternoon.
As discussed, we will escalate the matter to the airline and I will be in contact by Wednesday, with an update on your query.
I do apologize for the stress and inconvenience caused.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Kind regards,
Melony at Travelstart
Customer Relations Team
Thank you for taking the time to speak to me this afternoon.
As discussed, we will escalate the matter to the airline and I will be in contact by Wednesday, with an update on your query.
I do apologize for the stress and inconvenience caused.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Kind regards,
Melony at Travelstart
Customer Relations Team
Travelstart's reply09 Sept 2019, 14:44
Official
Dear Selokela
Thank you for taking the time to speak to me this afternoon.
As discussed, we will escalate the matter to the airline and I will be in contact by Wednesday, with an update on your query.
I do apologize for the stress and inconvenience caused.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Kind regards,
Melony at Travelstart
Customer Relations Team
Thank you for taking the time to speak to me this afternoon.
As discussed, we will escalate the matter to the airline and I will be in contact by Wednesday, with an update on your query.
I do apologize for the stress and inconvenience caused.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Kind regards,
Melony at Travelstart
Customer Relations Team