Refund Issue

*** - Horrific and shameful experience. I booked a same day flight from Johannesburg to Cape Town on the 29/03/2025. Booking email was received, all good. With 30min to spare before checking-time i took a gamble and drove to my family to the airport to arrive on time for checking-in, to our disappointment we received an email saying our booking was cancelled. On our way back as it was for a late flight, we made bookings for the earliest next available flight which was in the morning the next day. To our amazement when we arrived home my email was flooded with boarding passes for the "cancelled flight" at this time our money had been deducted which was about R4000. Going through my Junk email I realized there was an email from Travel start stating my flight was not cancelled and this email subject: IGNOREN CANCELLATION EMAIL (as its typed) and now we know why it flagged as junk. Requesting for a refund i was told that not a problem its escalated then i received an email stating that i should accept R1700 after all fees and deductions.

1. Not a single person can tell me why they sent me a cancellation email 2. IGNOREN CANCELLATION EMAIL - with spell check you telling me this guy Theo could not even make an effort to make sure he spell checks a professional email typed to a client.

I called today speaking yet to another agent Subash who could not assist but make it seem in the wrong since they did not cancel and my basis of their email incorrectly spelled justifies them being in the right.

In a nutshell to cut me off he said he will transfer me to a supervisor, 19:07pm fully aware they have knocked...next thing the call cut and that was customer service in a nutshell. My money was taken from my account in a matter of seconds yet my refund will take 4 to 6 weeks that's unacceptable.