DS
Dumi S
1 reviews | Active since Jun 2010
01 Apr 2021, 09:10
Refund from Travelstart still outstanding!!
This is follow-up review to the one I wrote last week. Still waiting for someone to get back to me. Melissa from the agency called once, I missed her call and that was it. I returned the call to no avail. Travelstart, please return my money urgently!
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Replies (1)
Travelstart's replyOfficial
01 Apr 2021, 16:28Hi Dumi,
Thank you for taking my call earlier and providing me with your feedback.
I regret to hear you have not had a great experience when booking your car hire.
I've taken a look at your booking as well as reached out to Car Trawler on your behalf.
When entering the Drivers Details - underneath the First Name block the following is mentioned:
""The name should match the driver's license and the credit card used when you pick up the car.""
We also provide detailed information on what all documents are required upon collection.
""A valid credit card in the first name and surname (no abbreviations) of the lead driver must be presented at the rental desk in order to pre-authorise/charge a deposit. The credit card(s) must be embossed and a PIN number may be required.
In the event that you fail to present a valid credit card, there is a lack of sufficient funds available on the credit card or the credit card is not in the lead driver's name, the car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.""
I have reached out to Car Trawler, Mario confirmed customers are able to reach them on the contact number they provide on the voucher and they would try see if they would be able to assist where possible.
I am really sorry you feel you were not informed during the booking process, however we do try our best to keep passengers informed throughout this process as advised above.
Wishing you a wonderful day further!
Thank you and kind regards
Marcelle
Thank you for taking my call earlier and providing me with your feedback.
I regret to hear you have not had a great experience when booking your car hire.
I've taken a look at your booking as well as reached out to Car Trawler on your behalf.
When entering the Drivers Details - underneath the First Name block the following is mentioned:
""The name should match the driver's license and the credit card used when you pick up the car.""
We also provide detailed information on what all documents are required upon collection.
""A valid credit card in the first name and surname (no abbreviations) of the lead driver must be presented at the rental desk in order to pre-authorise/charge a deposit. The credit card(s) must be embossed and a PIN number may be required.
In the event that you fail to present a valid credit card, there is a lack of sufficient funds available on the credit card or the credit card is not in the lead driver's name, the car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.""
I have reached out to Car Trawler, Mario confirmed customers are able to reach them on the contact number they provide on the voucher and they would try see if they would be able to assist where possible.
I am really sorry you feel you were not informed during the booking process, however we do try our best to keep passengers informed throughout this process as advised above.
Wishing you a wonderful day further!
Thank you and kind regards
Marcelle
Travelstart's reply01 Apr 2021, 16:28
Official
Hi Dumi,
Thank you for taking my call earlier and providing me with your feedback.
I regret to hear you have not had a great experience when booking your car hire.
I've taken a look at your booking as well as reached out to Car Trawler on your behalf.
When entering the Drivers Details - underneath the First Name block the following is mentioned:
""The name should match the driver's license and the credit card used when you pick up the car.""
We also provide detailed information on what all documents are required upon collection.
""A valid credit card in the first name and surname (no abbreviations) of the lead driver must be presented at the rental desk in order to pre-authorise/charge a deposit. The credit card(s) must be embossed and a PIN number may be required.
In the event that you fail to present a valid credit card, there is a lack of sufficient funds available on the credit card or the credit card is not in the lead driver's name, the car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.""
I have reached out to Car Trawler, Mario confirmed customers are able to reach them on the contact number they provide on the voucher and they would try see if they would be able to assist where possible.
I am really sorry you feel you were not informed during the booking process, however we do try our best to keep passengers informed throughout this process as advised above.
Wishing you a wonderful day further!
Thank you and kind regards
Marcelle
Thank you for taking my call earlier and providing me with your feedback.
I regret to hear you have not had a great experience when booking your car hire.
I've taken a look at your booking as well as reached out to Car Trawler on your behalf.
When entering the Drivers Details - underneath the First Name block the following is mentioned:
""The name should match the driver's license and the credit card used when you pick up the car.""
We also provide detailed information on what all documents are required upon collection.
""A valid credit card in the first name and surname (no abbreviations) of the lead driver must be presented at the rental desk in order to pre-authorise/charge a deposit. The credit card(s) must be embossed and a PIN number may be required.
In the event that you fail to present a valid credit card, there is a lack of sufficient funds available on the credit card or the credit card is not in the lead driver's name, the car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.""
I have reached out to Car Trawler, Mario confirmed customers are able to reach them on the contact number they provide on the voucher and they would try see if they would be able to assist where possible.
I am really sorry you feel you were not informed during the booking process, however we do try our best to keep passengers informed throughout this process as advised above.
Wishing you a wonderful day further!
Thank you and kind regards
Marcelle