DV
Dawie V
1 reviews | Active since Jan 2022
14 Jan 2022, 19:15
Refund from Travelstart
I was booked on a flight from Johannesburg to Dubai and back on the 23 October 2021 and as I get to the airport I find out that I need a Visum. So just there and then I cancelled my flight and ask for a refund. I wrote to them weekly with no reply. Probably the worst company I ever dealt with. Can you please help me to get my refund
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Travelstart's replyOfficial
22 Jan 2022, 09:23Hi Dawie,
Thank you for reaching out to us.
Please note I have checked the booking and can see that the team have received the required details for the refund conclusion. We had been waiting for the airline to open the status of the ticket so that a refund can be requested.
Please not that I am very sorry for the previous delay and can assure you that it is being worked on.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note I have checked the booking and can see that the team have received the required details for the refund conclusion. We had been waiting for the airline to open the status of the ticket so that a refund can be requested.
Please not that I am very sorry for the previous delay and can assure you that it is being worked on.
Wishing you a good day further.
Kind Regards,
Melissa
Travelstart's reply22 Jan 2022, 09:23
Official
Hi Dawie,
Thank you for reaching out to us.
Please note I have checked the booking and can see that the team have received the required details for the refund conclusion. We had been waiting for the airline to open the status of the ticket so that a refund can be requested.
Please not that I am very sorry for the previous delay and can assure you that it is being worked on.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note I have checked the booking and can see that the team have received the required details for the refund conclusion. We had been waiting for the airline to open the status of the ticket so that a refund can be requested.
Please not that I am very sorry for the previous delay and can assure you that it is being worked on.
Wishing you a good day further.
Kind Regards,
Melissa