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sendra M
1 reviews | Active since Nov 2016
12 Mar 2019, 21:43
Refund from Travelstart
Travelstart has not refunded me for a booking that was canceled. Its been over two weeks and i keep calling them and they say they've deposited the money but its not reflecting in my account. Their consultants are also not helpful and they are so quick to dismiss the call without assisting. Such high level of incompetence. I WANT MY MONEY PLEASE!!!!
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Replies (2)
Travelstart's replyOfficial
13 Mar 2019, 07:53Dear Sendra Mashego
Thank you for taking the time to provide your feedback.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Thank you for taking the time to provide your feedback.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Travelstart's reply13 Mar 2019, 07:53
Official
Dear Sendra Mashego
Thank you for taking the time to provide your feedback.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Thank you for taking the time to provide your feedback.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Travelstart's replyOfficial
13 Mar 2019, 09:32Hello Sendra
Thank you so much for taking the time to speak to me this morning.
As advised, there was a pending authorization on the card, which should have been released by the bank.
Could you kindly send a copy of the bank statement showing the debit of R845.36 and we will gladly call the bank to follow up.
Apologies for the inconvenience caused.
Kind regards,
Melony at Travelstart
Thank you so much for taking the time to speak to me this morning.
As advised, there was a pending authorization on the card, which should have been released by the bank.
Could you kindly send a copy of the bank statement showing the debit of R845.36 and we will gladly call the bank to follow up.
Apologies for the inconvenience caused.
Kind regards,
Melony at Travelstart
Travelstart's reply13 Mar 2019, 09:32
Official
Hello Sendra
Thank you so much for taking the time to speak to me this morning.
As advised, there was a pending authorization on the card, which should have been released by the bank.
Could you kindly send a copy of the bank statement showing the debit of R845.36 and we will gladly call the bank to follow up.
Apologies for the inconvenience caused.
Kind regards,
Melony at Travelstart
Thank you so much for taking the time to speak to me this morning.
As advised, there was a pending authorization on the card, which should have been released by the bank.
Could you kindly send a copy of the bank statement showing the debit of R845.36 and we will gladly call the bank to follow up.
Apologies for the inconvenience caused.
Kind regards,
Melony at Travelstart