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thembi H
1 reviews | Active since Jan 2021
05 Jan 2021, 15:10
Refund for ZA***4
I have been promised a refund since September 2020, still nothing, no reply to my emails after I confirmed that i need a refund. My booking ref is ZA***4. The chatline is useless, I need my refund immediately it is over the promised 10 week period.
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Travelstart's replyOfficial
05 Jan 2021, 16:28Good day Thembi
Thanks for sharing your feedback regarding your recent experience with Travelstart and I am sorry to hear you are not pleased with the delay in the refund processed.
Please allow me to address this in my findings regarding your refund and its delay.
When checking your booking I can see that at the time the refund quote was sent , the refunds Team advised of the following and the quote was still accepted:
The refund can take 10-12 weeks, however due to the current worldwide crisis significant delays in the refund process should be expected.
Please be advised that the money for the tickets sit with the airline and not Travelstart, we have already done the refund application to the airline and it is concluded on our end.
The airlines are trying to work through large numbers of refund applications as quickly as possible.
Once our refunds team have any feedback they will revert back to you.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thanks for sharing your feedback regarding your recent experience with Travelstart and I am sorry to hear you are not pleased with the delay in the refund processed.
Please allow me to address this in my findings regarding your refund and its delay.
When checking your booking I can see that at the time the refund quote was sent , the refunds Team advised of the following and the quote was still accepted:
The refund can take 10-12 weeks, however due to the current worldwide crisis significant delays in the refund process should be expected.
Please be advised that the money for the tickets sit with the airline and not Travelstart, we have already done the refund application to the airline and it is concluded on our end.
The airlines are trying to work through large numbers of refund applications as quickly as possible.
Once our refunds team have any feedback they will revert back to you.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply05 Jan 2021, 16:28
Official
Good day Thembi
Thanks for sharing your feedback regarding your recent experience with Travelstart and I am sorry to hear you are not pleased with the delay in the refund processed.
Please allow me to address this in my findings regarding your refund and its delay.
When checking your booking I can see that at the time the refund quote was sent , the refunds Team advised of the following and the quote was still accepted:
The refund can take 10-12 weeks, however due to the current worldwide crisis significant delays in the refund process should be expected.
Please be advised that the money for the tickets sit with the airline and not Travelstart, we have already done the refund application to the airline and it is concluded on our end.
The airlines are trying to work through large numbers of refund applications as quickly as possible.
Once our refunds team have any feedback they will revert back to you.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thanks for sharing your feedback regarding your recent experience with Travelstart and I am sorry to hear you are not pleased with the delay in the refund processed.
Please allow me to address this in my findings regarding your refund and its delay.
When checking your booking I can see that at the time the refund quote was sent , the refunds Team advised of the following and the quote was still accepted:
The refund can take 10-12 weeks, however due to the current worldwide crisis significant delays in the refund process should be expected.
Please be advised that the money for the tickets sit with the airline and not Travelstart, we have already done the refund application to the airline and it is concluded on our end.
The airlines are trying to work through large numbers of refund applications as quickly as possible.
Once our refunds team have any feedback they will revert back to you.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart