1 reviews | Active since Nov 2020
Refund Dubai Flight
I booked flight tickets to Dubai in November for December 2021 at R27 000 and due to Covid lockdown all flights were cancelled, we were reassured that we can either be refunded or rebook. I request a refund quote and was shocked that I was offered R22 000 out of my R27 000 so I declined and thought Id rather rebook with my credit.
April 2022 I email them to book me flights to Amsterdam for July and was sent a rebooking charge of R10 000 over what I've paid...to say I was shocked as felt ****med is minute. I couldn't understand why I had to R10k more and why this process of retrieving my hard earned cash with Travelstarts was now an issue.
I decided to cut my losses and just try and get the refund for the R22 000, sent the contact form request, emailed them, called call centre where I was helped after 35 minutes holding, only to be sent a link right back to the non-responsive contact form on their website.
This totally unacceptable that this company conducts itself so **********ly within our s****s, no offices and cannot trace management to escalate issues.
I've used them many times before for my international flights and never had to change bookings or cancelled BUT now I doubt ever making use of them again and would encourage my friends never to.
Please be a fair company and refund us our monites!!
Please note I have located and called up the booking and checked the airline directives. The airline recently changed their regulations and advised the additional cost even in the same class of service has to be collected and thus there was a difference in fare and taxes quoted at the time of rebooking quote. I have also checked the cancellation fee and can see that the team has charged the airline cancellation penalty and the only additional refund I am able to offer in adjustment is the travel insurance. All other products and service fees I am afraid are nonrefundable as per the T&Cs on our website
https://www.travelstart.co.za/lp/terms-and-conditions
Service Fee
These fees cover the costs incurred by Travelstart in booking and servicing your travel reservation. We also reserve the right to charge an additional service fee for any additional services rendered, such as cancellation requests or changes to your booking.
Please be advised that service fees and products are non-refundable in case of a cancellation. Service fees vary depending on the number of Passengers in a booking, the service provider or the destination and the service being provided. Should you book online these fees will be clearly displayed on the payments page before your booking is confirmed. Should you book with a live agent these will appear on your quotation.
Please check for the adjusted cancellation quote and please let us know within the time frame provided if we may proceed.
Wishing you a good day further.
Kind Regards,
Melissa
Please note I have located and called up the booking and checked the airline directives. The airline recently changed their regulations and advised the additional cost even in the same class of service has to be collected and thus there was a difference in fare and taxes quoted at the time of rebooking quote. I have also checked the cancellation fee and can see that the team has charged the airline cancellation penalty and the only additional refund I am able to offer in adjustment is the travel insurance. All other products and service fees I am afraid are nonrefundable as per the T&Cs on our website
https://www.travelstart.co.za/lp/terms-and-conditions
Service Fee
These fees cover the costs incurred by Travelstart in booking and servicing your travel reservation. We also reserve the right to charge an additional service fee for any additional services rendered, such as cancellation requests or changes to your booking.
Please be advised that service fees and products are non-refundable in case of a cancellation. Service fees vary depending on the number of Passengers in a booking, the service provider or the destination and the service being provided. Should you book online these fees will be clearly displayed on the payments page before your booking is confirmed. Should you book with a live agent these will appear on your quotation.
Please check for the adjusted cancellation quote and please let us know within the time frame provided if we may proceed.
Wishing you a good day further.
Kind Regards,
Melissa
Today I received my flights refund and now awaiting my Comprehensive travel insurance refund..thanks for the help!
Today I received my flights refund and now awaiting my Comprehensive travel insurance refund..thanks for the help!