Refund Assistance Please

Good morning,

I trust that this mail finds you well. I made a booking on the travel start website the 12/02/2019 for tickets to East London and back from Cape Town. Since making the booking I have received tickets with the incorrect date on them.

I tried to get assistance by using the ********** email address that was provided. The response that I got was to contact the airline directly to get the issue sorted. When I contacted the airline they said that the flights advertised by Travel Start were incorrect and that the fault is by the website and not the airline.

I have app**** for a refund from the airline but they responded yesterday (19/02/19) saying that are unable to assist me since the problem was with the travelstart website.

The dates that I originally wanted tickets for was the 16/02/2019 but got issued tickets for the 06/04/2019 instead.

I have screen shotted the flights that I booked as they displayed on my laptop the day I made the booking and it clearly states the 16/02/2019 not the 06/04/2019.

I would like a refund on the tickets purchased as this whole ordeal has put me through a lot of unnecessary trouble and the discrepancy on the tickets is not from my side but from the false adverti*****t of flights through the website. This whole booking experience through the website has been extremely unpleasant and unprofessional and I would like the matter resolved as soon as possible. Regards, Amber