KN
Kholofelo N
1 reviews | Active since Jan 2019
02 Aug 2021, 15:00
REFUND AND CHANGES NOT ACCEPTED
I HAVE BEEN TRYING TO GET A REFUND FOR 2 WEEKS NOW, I AM TRAVELLING WITH A FRIEND WHO TESTED POSITIVE FOR COVID-19 AND SHE HASNT RECOVERED, THE AGENCY WONT GIVE A REFUND HOWEVER THE AIRLINE IS ALLOWING REFUNDS and one change for free. This is really ridiculous considering i have submitted the medical report showing positive test.
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Travelstart's replyOfficial
02 Aug 2021, 15:31Hi Kholofelo,
Thank you for taking my call.
I have assisted in finding the best suitable option for you and have rebooked you accordingly.
Please let me know within the next 72 hours if you would rather like to suspend the booking and hold the tickets as a credit.
Wishing you a wonderful day further.
Kind Regards,
Melissa
Thank you for taking my call.
I have assisted in finding the best suitable option for you and have rebooked you accordingly.
Please let me know within the next 72 hours if you would rather like to suspend the booking and hold the tickets as a credit.
Wishing you a wonderful day further.
Kind Regards,
Melissa
Best regards,
Travelstart's reply02 Aug 2021, 15:31
Official
Hi Kholofelo,
Thank you for taking my call.
I have assisted in finding the best suitable option for you and have rebooked you accordingly.
Please let me know within the next 72 hours if you would rather like to suspend the booking and hold the tickets as a credit.
Wishing you a wonderful day further.
Kind Regards,
Melissa
Thank you for taking my call.
I have assisted in finding the best suitable option for you and have rebooked you accordingly.
Please let me know within the next 72 hours if you would rather like to suspend the booking and hold the tickets as a credit.
Wishing you a wonderful day further.
Kind Regards,
Melissa
Best regards,