NT
Nokwanda T

1 reviews | Active since Mar 2017

27 Mar 2017, 09:44

Refund

<p>Morning,</p> <p> </p> <p>I laid a complaint on the 24th March at 14:42 and received a response from travelstart at 14:55, Sharlene that called me promising that my refund will be reversed within 48 hours. Today is Monday and my reversal is still NOT refunded.</p> <p> </p> <p>I called travelstart and a consultant told me that a refund takes 7 days, meaning that Sharlene **** to me. The consultant wouldnt even bother to help me reach Sharlene.</p> <p> </p> <p>Travelstart is easy too take money and not refund it. They unprofessional and do not care about they customers nor bother to check if all went well. I would not suggest anyone bother to use them for online bookings.</p> <p> </p> <p>Regards,</p> <p>Nokwanda</p>

0
Replies (1)
Travelstart
Travelstart's reply27 Mar 2017, 13:18
Official

Hi Nokwanda

Hope you are well.

As per our telephonic conversation I would once again apologize for the inconvenience caused.

We appreciate your feedback and inconveniencing you certainly wasn't our intention. As per our agreement I will follow up with you on Wednesday.

Have a good day further

Kind regards

Avril

Best regards,