1 reviews | Active since May 2016
Refund
<p>I got an e-mail from play saying that mango has agreed to pay my money back and that it will take 4-6weeks to pay it back. today one of travelstarts people I think her name is Natasha...phoned me and told me that I have to phone mango myself to get my money back utterly disgusted in the lies...and now papy is refusing to phone.. he makes all the excuses utterly disgusted </p>
Hi Christelle,
Thank you for your feedback.
I do apologise that you are experiencing problems with the refund advised by Mango. Please note that generally if a passenger is a noshow Mango does have a no-show policy stipulating that the ticket is forfeit.
However, as a goodwill gesture, they agreed to refund due to your mother having taken ill.
Travelstart has no influence on how long this refund process takes though. Please forward me a copy of the email where they agreed to the refund and I will forward it to their customer relations team for followup.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Best regards,
Hi Christelle,
Thank you for your feedback.
I do apologise that you are experiencing problems with the refund advised by Mango. Please note that generally if a passenger is a noshow Mango does have a no-show policy stipulating that the ticket is forfeit.
However, as a goodwill gesture, they agreed to refund due to your mother having taken ill.
Travelstart has no influence on how long this refund process takes though. Please forward me a copy of the email where they agreed to the refund and I will forward it to their customer relations team for followup.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Best regards,
Hi Stella,
Thank you for your patience while I followed up with Papy and Mango Airlines. It appears that there had been a misunderstanding from Mango's side.
They have however now issued the refund vouchers. I have emailed it to Mrs Korkee and copied you in.
Kind regards,
Nazley
Best regards,
Hi Stella,
Thank you for your patience while I followed up with Papy and Mango Airlines. It appears that there had been a misunderstanding from Mango's side.
They have however now issued the refund vouchers. I have emailed it to Mrs Korkee and copied you in.
Kind regards,
Nazley
Best regards,
Travelstart is very quick to respond on hallo peter to show people that they have corrected the wrong...to date my query has not been sorted out and Nazley and Papy has vanished from the earth
Travelstart is very quick to respond on hallo peter to show people that they have corrected the wrong...to date my query has not been sorted out and Nazley and Papy has vanished from the earth
As posted 23 May 2016:
Official private reply:
Hi Stella,
Thank you for your patience while I followed up with Papy and Mango Airlines. It appears that there had been a misunderstanding from Mango's side.
They have however now issued the refund vouchers. I have emailed it to Mrs Korkee and copied you in.
Kind regards,
Nazley
** Please note that at no point was a cash refund promised.
Best regards,
As posted 23 May 2016:
Official private reply:
Hi Stella,
Thank you for your patience while I followed up with Papy and Mango Airlines. It appears that there had been a misunderstanding from Mango's side.
They have however now issued the refund vouchers. I have emailed it to Mrs Korkee and copied you in.
Kind regards,
Nazley
** Please note that at no point was a cash refund promised.
Best regards,
Your request has been already forwarded to Mango refund department by the key account manager for a goodwill.
Please note that the refund take up 4-6 weeks.
You definitely hear from the airline.
Thats how long it takes Nazley....now from march u can count 4-6 weeks as see if i am crazy or what
Your request has been already forwarded to Mango refund department by the key account manager for a goodwill.
Please note that the refund take up 4-6 weeks.
You definitely hear from the airline.
Thats how long it takes Nazley....now from march u can count 4-6 weeks as see if i am crazy or what
Travelstart really thinks this is one big joke.....imagine they just going to eat my money after Papy sent me an email saying that the request has been granted now they give me a voucher but subtract r800.... One sick company to deal with.....I am once again appealling to them to forward my request to their Ceo and see if that oerson will agree with what they are doing
Travelstart really thinks this is one big joke.....imagine they just going to eat my money after Papy sent me an email saying that the request has been granted now they give me a voucher but subtract r800.... One sick company to deal with.....I am once again appealling to them to forward my request to their Ceo and see if that oerson will agree with what they are doing
A week went by and no response from papy or nazley once again, i really dont see why i must beg for my money really, they were quick to take it now they must return it now they got all the excuses in the world.....but guess thats how it goes....nice to eat but when its time to return its such a big problem....
A week went by and no response from papy or nazley once again, i really dont see why i must beg for my money really, they were quick to take it now they must return it now they got all the excuses in the world.....but guess thats how it goes....nice to eat but when its time to return its such a big problem....