HK
Hazel K
1 reviews | Active since Sept 2012
18 Feb 2016, 13:14
Refund!!!!!
I booked flights with Travelstart in November and one of the legs was cancelled. To date i have been making follows with regards to my refund and everytime i make a follow up i get the same response 7-14 days but no action, no refund. I am very disgusted and appalled by Travelstart.
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Travelstart's replyOfficial
18 Feb 2016, 15:14Hello Chihera ,
Thank you for taking my call earlier.
As mentioned, the one booking has already been refunded by the airline so the funds should be reflecting in your account soon.
The second booking, regretfully there was a backlog on our side. The application has however been done to the airline and we are following up with them whether it is possible to expedite this refund.
Once again I apologise for the frustrations caused as a result of the delay.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for taking my call earlier.
As mentioned, the one booking has already been refunded by the airline so the funds should be reflecting in your account soon.
The second booking, regretfully there was a backlog on our side. The application has however been done to the airline and we are following up with them whether it is possible to expedite this refund.
Once again I apologise for the frustrations caused as a result of the delay.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Best regards,
Travelstart's reply18 Feb 2016, 15:14
Official
Hello Chihera ,
Thank you for taking my call earlier.
As mentioned, the one booking has already been refunded by the airline so the funds should be reflecting in your account soon.
The second booking, regretfully there was a backlog on our side. The application has however been done to the airline and we are following up with them whether it is possible to expedite this refund.
Once again I apologise for the frustrations caused as a result of the delay.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for taking my call earlier.
As mentioned, the one booking has already been refunded by the airline so the funds should be reflecting in your account soon.
The second booking, regretfully there was a backlog on our side. The application has however been done to the airline and we are following up with them whether it is possible to expedite this refund.
Once again I apologise for the frustrations caused as a result of the delay.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Best regards,