BB
Belinah B
1 reviews | Active since Oct 2018
08 Mar 2022, 18:51
Refund
<div>I booked a flight for the 25th of March and I canceled after a few minutes and already my money was debited . So I have sent them messages to cancel and refund me the money but still no reply from travelstart. My ref no is ZA***9</div>
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
09 Mar 2022, 14:31Hi Belinah,
Thank you for reaching out to us.
Please note I have checked the booking and can see that the return flight issuance was unsuccessful due to the withdrawal limit on the account being reached. The team had advised you of this and we also advised a new booking for the return setor alone would have to be purchased. The outward journey on FlySafair was successful and the team advised that this cannot be refunded as the airline has a no refund policy.
Please let us know if you need further assistance via our operating channels:
Online Contact Form: https://www.travelstart.co.za/lp/contact-us
***
Mon-Fri 8:00-17:00
Sat-Sun 9:00-13:00
After hours emergencies
6-8am, 5pm-10pm Mon- Fri
6-9am and 1pm to 10pm Sat-Sun
Please also send an email to ***
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note I have checked the booking and can see that the return flight issuance was unsuccessful due to the withdrawal limit on the account being reached. The team had advised you of this and we also advised a new booking for the return setor alone would have to be purchased. The outward journey on FlySafair was successful and the team advised that this cannot be refunded as the airline has a no refund policy.
Please let us know if you need further assistance via our operating channels:
Online Contact Form: https://www.travelstart.co.za/lp/contact-us
***
Mon-Fri 8:00-17:00
Sat-Sun 9:00-13:00
After hours emergencies
6-8am, 5pm-10pm Mon- Fri
6-9am and 1pm to 10pm Sat-Sun
Please also send an email to ***
Wishing you a good day further.
Kind Regards,
Melissa
Travelstart's reply09 Mar 2022, 14:31
Official
Hi Belinah,
Thank you for reaching out to us.
Please note I have checked the booking and can see that the return flight issuance was unsuccessful due to the withdrawal limit on the account being reached. The team had advised you of this and we also advised a new booking for the return setor alone would have to be purchased. The outward journey on FlySafair was successful and the team advised that this cannot be refunded as the airline has a no refund policy.
Please let us know if you need further assistance via our operating channels:
Online Contact Form: https://www.travelstart.co.za/lp/contact-us
***
Mon-Fri 8:00-17:00
Sat-Sun 9:00-13:00
After hours emergencies
6-8am, 5pm-10pm Mon- Fri
6-9am and 1pm to 10pm Sat-Sun
Please also send an email to ***
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note I have checked the booking and can see that the return flight issuance was unsuccessful due to the withdrawal limit on the account being reached. The team had advised you of this and we also advised a new booking for the return setor alone would have to be purchased. The outward journey on FlySafair was successful and the team advised that this cannot be refunded as the airline has a no refund policy.
Please let us know if you need further assistance via our operating channels:
Online Contact Form: https://www.travelstart.co.za/lp/contact-us
***
Mon-Fri 8:00-17:00
Sat-Sun 9:00-13:00
After hours emergencies
6-8am, 5pm-10pm Mon- Fri
6-9am and 1pm to 10pm Sat-Sun
Please also send an email to ***
Wishing you a good day further.
Kind Regards,
Melissa
BB
Belinah B's updateReviewer Update
10 Mar 2022, 11:01I booked and paid for the flight from jhb to Durban on the 7th of March and up to today I haven't received my e-ticket and copy of invoice. Please kindly send me these two. Ref no ZA***9
BB
Belinah B's update10 Mar 2022, 11:01
Reviewer Update
I booked and paid for the flight from jhb to Durban on the 7th of March and up to today I haven't received my e-ticket and copy of invoice. Please kindly send me these two. Ref no ZA***9
BB
Belinah B's updateReviewer Update
10 Mar 2022, 11:04Please kindly send me the e-ticket and the copy of invoice for my flight ref no ZA***9
BB
Belinah B's update10 Mar 2022, 11:04
Reviewer Update
Please kindly send me the e-ticket and the copy of invoice for my flight ref no ZA***9