Refund

I made a booking through travel start to travel on the 8th March 2019, they debited my account the same day, they later cancelled my booking and added that they have reversed the monies into my account, A Month later i still have not received my monies and after back and forth emails they mentioned that my monies was waiting for authorization and should contact my bank, of which i did so and they advised that theres no pending authorization on my account,

I request travel start to refund my monies the same way they took it from my account