LM
Lizette M
1 reviews | Active since Feb 2021
15 Feb 2021, 12:02
REFUND
I bought my tickets on 25 February 2020 throw travelstart to Lisbon. We will fly throw TAAG on 14 June 2020. Due to COVID our tour and plain tickets were cancelled. On 29 October I receive a refund quote from Travelstart. I accept the quote. Travelstart inform me it will take between 10-12 weeks to refund the money. After several emails and chats they inform me TAAG must pay me back. TAAG inform me Travelstart must refund me. I PAY TRAVELSTART THE MONEY FOR THE TICKETS, SO TRAVELSTART MUST REFUND MY MONEY. BUT UP TILL TODAY NO REFUND. TRAVELSTART IS USELESS.
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Replies (3)0
Replies (3)
Travelstart's replyOfficial
15 Feb 2021, 15:57Dear Lizette,
Thank you for reaching out to us. I'm sorry you are still waiting on your refund. Please can you provide with the reference number and email so that I may investigate and revert.
kind Regards,
Melissa
Thank you for reaching out to us. I'm sorry you are still waiting on your refund. Please can you provide with the reference number and email so that I may investigate and revert.
kind Regards,
Melissa
Travelstart's reply15 Feb 2021, 15:57
Official
Dear Lizette,
Thank you for reaching out to us. I'm sorry you are still waiting on your refund. Please can you provide with the reference number and email so that I may investigate and revert.
kind Regards,
Melissa
Thank you for reaching out to us. I'm sorry you are still waiting on your refund. Please can you provide with the reference number and email so that I may investigate and revert.
kind Regards,
Melissa
Travelstart's replyOfficial
15 Feb 2021, 17:08Hi Lizette,
Please could you make the message as private as I am unable to see your booking information and contact email.
Kind Regards,
Melissa
Please could you make the message as private as I am unable to see your booking information and contact email.
Kind Regards,
Melissa
Travelstart's reply15 Feb 2021, 17:08
Official
Hi Lizette,
Please could you make the message as private as I am unable to see your booking information and contact email.
Kind Regards,
Melissa
Please could you make the message as private as I am unable to see your booking information and contact email.
Kind Regards,
Melissa
Travelstart's replyOfficial
16 Feb 2021, 11:20Hi Lizette, thank you for the revert. Hello Peter changed the platform and we can no longer view the information you provide. Please email me on feedback @ travelstart .com to further assist you.
Travelstart's reply16 Feb 2021, 11:20
Official
Hi Lizette, thank you for the revert. Hello Peter changed the platform and we can no longer view the information you provide. Please email me on feedback @ travelstart .com to further assist you.