1 reviews | Active since Jun 2014
Received unprofessional help
<p>I needed to change my flight called help line more than 3 times and I was never allocated an agent to assist. Emailed urgent email address which said would call and never called. I kept emailing my emails were dealt with by different people. Basically my flight was never changed and didn't get help. I am so disappointed and lost my money.</p>
Dear Sipho
Thank you for your feedback.
An agent will be contacting your shortly to get more details so that we can investigate this for you.
Kind regards
Tamara
Dear Sipho
Thank you for your feedback.
An agent will be contacting your shortly to get more details so that we can investigate this for you.
Kind regards
Tamara
Dear Sipho
Thank you for your feedback.
An agent will be contacting your shortly to get more details so that we can investigate this for you.
Kind regards
Tamara
Dear Sipho
Thank you for your feedback.
An agent will be contacting your shortly to get more details so that we can investigate this for you.
Kind regards
Tamara
Dear Sipho
Thank you for speaking to our agent.
As per the discussion with the agent. We sent two quotes via email to you with the requested changes. No response or confirmation was received regarding the quotation from yourself on either occasion.
As a result no changes were made to your booking and unfortunately Kulula does not permit changes after original departure.
I trust that the above is in order.
Kind regards
Tamara
Dear Sipho
Thank you for speaking to our agent.
As per the discussion with the agent. We sent two quotes via email to you with the requested changes. No response or confirmation was received regarding the quotation from yourself on either occasion.
As a result no changes were made to your booking and unfortunately Kulula does not permit changes after original departure.
I trust that the above is in order.
Kind regards
Tamara