KA
Kirsty A
1 reviews | Active since Jan 2021
11 Jan 2021, 12:38
REBOOKING SUSPENDED FLIGHTS IS IMPOSSIBLE
REBOOKING SUSPENDED FLIGHTS IS IMPOSSIBLE
I have made use of the chat function to rebook and get onto a flight this evening, I was told by the chat person Fatima that the amendments team will contact me by email. It has been over 2 hours, I asked Fatima when I will be contacted and I was told sometime during the day.
This is unacceptable, I need to have confirmation from travelstart about the flight I want to book but you can’t speak to anybody. There is absolutely no level of service and no urgency to assist customers!
Please can somebody contact me as a matter of urgency!
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Replies (1)
Travelstart's replyOfficial
11 Jan 2021, 15:26Good day Kirsty
Thank you so much for taking the time to provide us with your feedback.
I am really sorry to hear that you have been struggling to your tickets suspended.
The agents do work off from a system that prioritizes soonest departure first , this will mean that passengers travel in a few hours time and today get assisted first before they can prioritize those travelling tomorrow. I do understand that perhaps the agent should have clarified this when they put through the request.
I have checked your booking and can confirm that the booking has been attended to and request has been finalized.
Again for apologize for any inconvenience and delay.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you so much for taking the time to provide us with your feedback.
I am really sorry to hear that you have been struggling to your tickets suspended.
The agents do work off from a system that prioritizes soonest departure first , this will mean that passengers travel in a few hours time and today get assisted first before they can prioritize those travelling tomorrow. I do understand that perhaps the agent should have clarified this when they put through the request.
I have checked your booking and can confirm that the booking has been attended to and request has been finalized.
Again for apologize for any inconvenience and delay.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply11 Jan 2021, 15:26
Official
Good day Kirsty
Thank you so much for taking the time to provide us with your feedback.
I am really sorry to hear that you have been struggling to your tickets suspended.
The agents do work off from a system that prioritizes soonest departure first , this will mean that passengers travel in a few hours time and today get assisted first before they can prioritize those travelling tomorrow. I do understand that perhaps the agent should have clarified this when they put through the request.
I have checked your booking and can confirm that the booking has been attended to and request has been finalized.
Again for apologize for any inconvenience and delay.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you so much for taking the time to provide us with your feedback.
I am really sorry to hear that you have been struggling to your tickets suspended.
The agents do work off from a system that prioritizes soonest departure first , this will mean that passengers travel in a few hours time and today get assisted first before they can prioritize those travelling tomorrow. I do understand that perhaps the agent should have clarified this when they put through the request.
I have checked your booking and can confirm that the booking has been attended to and request has been finalized.
Again for apologize for any inconvenience and delay.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart