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Nadia T

1 reviews | Active since Apr 2010

02 Aug 2018, 07:57

Re-issue Cancelled Policies

When I booked my flight with travelstart I selected the Comprehensive Travel Insurance Policies and Premium Service Package. These were cancelled at a later time and a refund requested. The refund was suppose to be processed on 01Aug2018. On 01Aug2018 I received notifications that the policies were re-issued. Please clarify how this is possible?

0
Replies (12)
Travelstart
Travelstart's reply02 Aug 2018, 08:02
Official

Dear Nadia,

we have checked your booking and see that the requested products (Premium Service Package and Comprehensive Travel Insurance were refunded on 01 August to the original form of payment.

The amount should reflect in your account within 3-5 bank days.

We trust you find this in order.

With thanks,
***nor at Travelstart

NT
Nadia T's update02 Aug 2018, 08:15
Reviewer Update
Hi ***nor, The cancellation request was sent on 26 Jun 2018 thus the refund should have been processed by now. Instead I received an email on 01 Aug 2018 with the message: "Your Comprehensive Travel Insurance Insurance policy has been issued! "
Travelstart
Travelstart's reply02 Aug 2018, 08:36
Official

Hi Nadia,

I called but the number just rang through and was disconnected.

Please be advised that we received your request to cancel the products on 31July and the refund was actioned on 01 August.

The Comprehensive Travel insurance policy was issued on the day the booking was made, which was 19July and has been subsequently cancelled.

Thanks,
***nor at Travelstart

NT
Nadia T's update02 Aug 2018, 08:43
Reviewer Update
Thank you ***nor, appreciate your help. Could you please confirm that the Premium Service package is cancelled and refunded too? TIA
Travelstart
Travelstart's reply02 Aug 2018, 08:46
Official

Hi Nadia,

the Premium Service Package and Comprehensive Travel Insurance products have been cancelled and refunded on 01 August.

With thanks
***nor at Travelstart

NT
Nadia T's update06 Aug 2018, 09:27
Reviewer Update
Hi ***nor, Kindly confirm the amount to be refunded? I see a refund was processed but it is no wear near the purchase amount. Please clarify. Regards, Nadia
Travelstart
Travelstart's reply06 Aug 2018, 10:00
Official

Good morning Nadia

The amount of R2224.00 has been refunded and this is for the :

Premium Service Package (Per Booking)

Comprehensive Travel Insurance (Per Adult) x3

I have noted you have taken the Cancel anytime product as well which is R700.00 per person.

I trust you will find the above in order.

Regards

Tracey

Travelstart
Travelstart's reply06 Aug 2018, 10:00
Official

Good morning Nadia

The amount of R2224.00 has been refunded and this is for the :

Premium Service Package (Per Booking)

Comprehensive Travel Insurance (Per Adult) x3

I have noted you have taken the Cancel anytime product as well which is R700.00 per person.

I trust you will find the above in order.

Regards

Tracey

NT
Nadia T's update06 Aug 2018, 10:05
Reviewer Update
Hi Tracey, Thank you. Could you please call me again. Only one refund was processed instead of 3. Regards,
NT
Nadia T's update06 Aug 2018, 10:13
Reviewer Update
Hi Tracey, The total paid to travelstart was: R5336.98. Why is the refund amount only R2224.00 ?
Travelstart
Travelstart's reply06 Aug 2018, 11:01
Official

Hi Nadia

Thank you for taking my call.

As discussed we will refund you the balance of the service fee.

Regards

Tracey

NT
Nadia T's update14 Aug 2018, 08:21
Reviewer Update
Good day, It has now been 5 working days and the refund is not reflecting in my bank account. When can I expect this issue to finally be closed?