Rather walk than fly with Travelstart

I've been on the phone with Travelstart for 3 days - constantly being referred back to Kenya Airways. I'm promised a phone call, but instead refers a mail in response. I booked the ticket by accident using my mother's nickname instead of her Christian names. Kenya confirmed in writing that Travelstart needs to rectify the error, yet Travelstart (also in writing) confirms that Kenya should do it. Every time you speak to Travelstart, you are informed that it is subject to the Airlines T&C's. Below is the miserable refund from Travelstart. I never requested a refund - I want the name changed and of course I know there is a penalty, but almost R4 000??? I need to know based on what has this been calculated. I want to know who Travelstart spoke to at Kenya to confirm since I had to wait a day for them to speak to someone. PLEASE go listen to all the calls related to this matter - I'm more than willing to provide you with dates and times, and please go listen how on the 1st day, the below process was admitted to AFTER we had to inform that what Kenya Airways said. Management please do yourself a favor and listen to how Travelstart over-promises and under-delivers. One of the agents even went as far as to say what are we going to do with the ticket anyway. Sort of sounded take it or leave it... I want to know how the Account manager intervened? Finally I would discourage anyone to make use of Travelstart. Once you pay your R1 500 commission, you are on your own.

Dear Christine,

We have received your inquiry about cancellation of the CPT to NBO (ROUNDTRIP) flights for passengers: 1.RHEEDER/MARITA MRS

Please find the refund quote below: Fare and Taxes :9179.68 Airline Penalty :3119.50 Refundable amount:4005.19

Refund admin fee :250.00

Refunds usually take 6-8 weeks to be finalised for funds to reflect on your card once we have received payment for the admin fee.