1 reviews | Active since Apr 2022
Rather Walk or Swim than use Travelstart
Giving you one star because there are no negative stars...
I am going to be blunt, quite possibly the worst customer service & complaints department I have ever experienced...
I have tried 4 calls, 1 email & 1 "logged ticket", 4 whatsapp conversations & a Twitter DM to them & I get one copy & paste response the next day only to be ignored later...
While I understand that you cannot always make changes, YOUR system glitched & changed my locations when I progressed to the next step, while yes, maybe I should have double checked this (I had faith in this companies 'world class' booking website to run as expected), your system was still at fault & as a result incurred an additional costs for your stuff up (because I already paid to change everything as I would rather not risk it, considering you take 24 hours to respond to someone, didn't realise companies still used a dial up internet connection & a PC from 1998 - heads up, retro only speak volumes in fashion) - if I could be braze to ask how you would feel if you took your car to the mechanic & asked to change the oil but there system had a glitch so they replaced the break & then charged you for that + changing the oil because you can't leave without the oil being changed?
I also spoke to the most unhelpful man at your call centre, quite the disgrace if I am honest, he mentioned that someone would phone me back & just like when you try & have chips the next day rewarmed, you fell short & I was full of disappointment. Keeping in mind I had to wait 49min on hold before they answered, that is a worse response time than the postal service around the world, so I guess as a company you can wear that belt, kudos.
Ideally, I would like your manager to reach out to me to further discuss this, but I have a feeling that is wishful thinking, and I probably would have better odds winning the lottery or being the one to discover a bunch of living dinosaurs hidden in Antarctica.
If anyone is actually reading this, please can I ask you to NEVER use this company ever, it would probably be better & less painful to Moonwalk to your destination, or if you must travel over the ocean, to attempt to do it in one breathe.
The Kindest regardless, Customer #186 you *****ed over who bother to write a review to hopefully save others from your dead awful service
Thank you for taking my calls earlier today and taking the time to share your concerns regarding your recent experience when reaching out to the team.
I am sorry to hear that the service you have experienced was not the level of service you have come to know and expect from us.
We are also aware of the challenges that our customers have experienced and we are in the process of changing how we service our customers.
Your feedback is appreciated and has been passed onto the relevant management.
As discussed I have sent your booking through to our refunds team to process the refund for the amount of R300 back onto the card used to make the booking.
The funds should reflect within a couple of days, however I will send an email today confirmed once the refund has been processed.
Thank you again for your feedback and allowing me to assist with your booking.
Kind Regards,
Marcelle
Thank you for taking my calls earlier today and taking the time to share your concerns regarding your recent experience when reaching out to the team.
I am sorry to hear that the service you have experienced was not the level of service you have come to know and expect from us.
We are also aware of the challenges that our customers have experienced and we are in the process of changing how we service our customers.
Your feedback is appreciated and has been passed onto the relevant management.
As discussed I have sent your booking through to our refunds team to process the refund for the amount of R300 back onto the card used to make the booking.
The funds should reflect within a couple of days, however I will send an email today confirmed once the refund has been processed.
Thank you again for your feedback and allowing me to assist with your booking.
Kind Regards,
Marcelle