Promised to escalate the request for a refund

Got a call from Stacey on 2 Nov 2018 at 16:50. Promised to escalate the request for a refund. Promised to come back to me before 16:00 on 3 Nov 2018. Will keep you posted regarding this. Let's see whether Travel Start is serious about customer service, as mentioned on the telephone when waiting for 50 minutes to get to customer services. Will give you feedback at 16:00 latest on Saturday 3 Nov 2018. Saw other similar complaints on Hello Peter, regarding NO refund policy at all circumstances.