MN
Mariette N
1 reviews | Active since Oct 2014
10 May 2019, 17:21
Prolonged / no refunds...
Having GREAT difficulty getting my Cemair refund from Travelstart. Flights cancelled in December. My mon gets another reminder to send my banking details, but the e-mail address they said we should use, doesn't work... its been 6 months...
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
11 May 2019, 09:54Hi Mariette
Thank you for your feedback.
I do apologize for the inconvenience this may have caused. Please allow the customer relation team to investigate your query and they will get back to you on Monday during office hours.
KInd regards
Avril
Thank you for your feedback.
I do apologize for the inconvenience this may have caused. Please allow the customer relation team to investigate your query and they will get back to you on Monday during office hours.
KInd regards
Avril
Travelstart's reply11 May 2019, 09:54
Official
Hi Mariette
Thank you for your feedback.
I do apologize for the inconvenience this may have caused. Please allow the customer relation team to investigate your query and they will get back to you on Monday during office hours.
KInd regards
Avril
Thank you for your feedback.
I do apologize for the inconvenience this may have caused. Please allow the customer relation team to investigate your query and they will get back to you on Monday during office hours.
KInd regards
Avril
Travelstart's replyOfficial
13 May 2019, 09:30Good morning Mariette
Thank you for taking the time to speak to me this morning.
As discussed, please send the email with your bank details to *** and also copy me in at *** and I will make sure the refund gets processed ASAP.
Once again, I do apologize for the inconvenience caused.
Kind regards, Melony
Travelstart Customer Relations Team
Thank you for taking the time to speak to me this morning.
As discussed, please send the email with your bank details to *** and also copy me in at *** and I will make sure the refund gets processed ASAP.
Once again, I do apologize for the inconvenience caused.
Kind regards, Melony
Travelstart Customer Relations Team
Travelstart's reply13 May 2019, 09:30
Official
Good morning Mariette
Thank you for taking the time to speak to me this morning.
As discussed, please send the email with your bank details to *** and also copy me in at *** and I will make sure the refund gets processed ASAP.
Once again, I do apologize for the inconvenience caused.
Kind regards, Melony
Travelstart Customer Relations Team
Thank you for taking the time to speak to me this morning.
As discussed, please send the email with your bank details to *** and also copy me in at *** and I will make sure the refund gets processed ASAP.
Once again, I do apologize for the inconvenience caused.
Kind regards, Melony
Travelstart Customer Relations Team
MN
Mariette N's updateReviewer Update
16 May 2019, 10:25So after another lot of mails and going back and forth, I got a refund today... for only a third of the collective value of the 2 tickets... Disappointing to say the least. I'm so tired of this nonsense!!
MN
Mariette N's update16 May 2019, 10:25
Reviewer Update
So after another lot of mails and going back and forth, I got a refund today... for only a third of the collective value of the 2 tickets... Disappointing to say the least. I'm so tired of this nonsense!!