Professional, competent and compassionate service

After horrifying experience from Ireland Visa Desk and Aer Lingus mucking up my travel plans due delays without answers I needed to try and salvage anything from my main flight booked through Travelstart. As I logged in to chat to someone I thought their whatsapp line would only lead to yet another human-less nightmare of bot... but it didn't.

The bot connected me with Candice M, and it was such a comforting, professional experience. She referred me to Kouthar from Ammendments to assist me to save a lot of what could have been lost. Both understanding and the company as a whole going to far lengths to assist in fixing and saving what has been easily one of he worst nightmare experiences of my life. I also appreciate Lakin's assistance and followup when their mails did not get through to me.

Apart from your competent and compassionate service. It is truly just extra comfort speaking to a human being and getting help from someone with a God-given brain and not a technical bot auto-reply