Hellopeter
Share Your Experience
SE
Sarai E

1 reviews | Active since Feb 2018

07 Feb 2018, 15:55

Premium Service Package is a waste of money.

I bought a ticket through Travelstart and decided to include a Premium Service Package. I needed help booking a bassinet and seat so I decided to use this benefit. I had to wait 30 minutes on the phone to talk to an agent. When someone finally answered my call, I got told that the request was sent to the airline. Nothing else, no email confirmation, nothing. I ended up calling the airline directly. They answer my call in less than 5 minutes, booked my request, sent me a confirmation email and all of it FREE OF CHARGE.

0
Replies (3)
Travelstart
Travelstart's reply07 Feb 2018, 16:04
Official

Good Afternoon,

Thank you for your feedback.

Please could you send me your booking reference and contact details via private message so that I can look into your booking.

Kind regards

Tamara

SE
Sarai E's update02 Mar 2018, 21:26
Reviewer Update
It's been almost one month and I haven't heard back from Travelstart. Don't waste your money by buying the Premium Service Package, it is as bad as the customer service.
Travelstart
Travelstart's reply02 Mar 2018, 21:34
Official

Dear Sarai

Thank you for your feedback.

I emailed you on 08 Feb 2018. To advise that we had refunded you the R199.00 and to apologize for the lack of service.

I had tried calling you on the day however I was unsuccessful in reaching you. Will forward the email to you again shortly.

Kind regards

Tamara