1 reviews | Active since Mar 2019
Pre-Selected seats
I have been trying to get answers out of them but just not getting any. We have booked on the 5th of March and clearly selected 4 seats for 2 of 6 flight. After booking it even said "The seats you pre-selected are pending confirmation but don’t worry we’re on it if you need assistance contact us" which i took a picture of on my phone. The seats are still not booked !! When i contacted travel start they said that my flight does not qualify for pre-selected seats. BUT I HAVE SELECTED SEATS !!! They refunded me R799.00 for the seats but the charge on my bank account was R2938. 64 this is crazy so i am losing R2200.00 Dont ever pre-book seats via travelstart as they take your money for seats but dont give you the seats ! Very bad
Thank you for taking the time to provide your feedback. We are sorry to hear you were not pleased with our service.
A customer relations team member will be in contact during the course of the day, to discuss your query.
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Regards, The Travelstart Team
Thank you for taking the time to provide your feedback. We are sorry to hear you were not pleased with our service.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
We have tried to call you, unfortunately to no avail.
We have however sent an email and we will follow up in the morning with another call.
Thank you for your patience while we investigate the matter.
Kind regards,
The Travelstart Team
We have tried to call you, unfortunately to no avail.
We have however sent an email and we will follow up in the morning with another call.
Thank you for your patience while we investigate the matter.
Kind regards,
The Travelstart Team