1 reviews | Active since Jan 2021
Poor service with COVID-related flight changes
Our flight from Dubai to Johannesburg on 20 January 2021 was cancelled by Emirates due to COVID-19. On the same day the notice was put on the Emirates website, I contacted Emirates directly to move my flight. They said I would have to use Travelstart as they booked the ticket. I tried calling. The operator said that I should use the online chat as they are not using the phone number any longer. I tried for hours, receiving no replies.
I sent emails to all the email addresses of travelstart I could find. I got no reply. The next day we got a response that said we will get an invoice. At 10:37pm an email was sent with the invoice. By that time we were already asleep. I woke up at 1:00am and immediately checked. I responded and got the payment link. I tried to pay, but it said I was too late. I was supposed to pay by 11:00pm (7 minutes after the email was received). This is ridiculous!
We need to be on the first available flights as we have work responsibilities and we are just receiving NO assistance from Travelstart. I will NEVER make use of their service again and rather just book directly with Emirates from now on.
I hope this can be resolved, otherwise I will AGAIN have to buy new tickets as this happened before and I was not able to resolve the issue in January 2020.
NEVER EVER AGAIN!!!!!!
Thanks for contacting us and apologies for the frustration caused in trying to re-book your flight.
Due to Covid 19 Pandemic reaching its second wave in most countries we are receiving high volumes of booking queries. We have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
We've searched using your name and surname and located your Travelstart booking.
Our Fares team have been in touch this morning resending the updated payment link.
Once payment is received our team can re-issue the tickets and email them.
We have called the number showing in your booking and left a voice message. We will call again shortly, to assist to assist with any other questions you might have over the phone.
Kind Regards,
Travelstart
Thanks for contacting us and apologies for the frustration caused in trying to re-book your flight.
Due to Covid 19 Pandemic reaching its second wave in most countries we are receiving high volumes of booking queries. We have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
We've searched using your name and surname and located your Travelstart booking.
Our Fares team have been in touch this morning resending the updated payment link.
Once payment is received our team can re-issue the tickets and email them.
We have called the number showing in your booking and left a voice message. We will call again shortly, to assist to assist with any other questions you might have over the phone.
Kind Regards,
Travelstart