DS
Driekie S

1 reviews | Active since Feb 2010

25 Jun 2021, 14:40

POOR SERVICE FROM TRAVELSTART

I booked flights through travelstart. It was for 2 adults. Return tickets. But due to covid i had to move the flights. i requested that on their contact page. there is no phone number. i requested the change 4 times, during the last 3 days. They reply once a day. and each time they focus only on the one trip. not return. The price i see on the web and their price difference according to their response is way wrong. i asked for them to phone me so that i can speak to them. no one phoned. They just reply on the contact us query and get the info totally wrong as well as the price. Quick to take your money but very very very bad in service.

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Replies (1)
Travelstart
Travelstart's reply25 Jun 2021, 16:07
Official
Hi Driekie, thank you for reaching out to us.

We will be giving you a call within the next  24hours to assist with the rebooking and all queries you have.  Please note that a new booking and rebooking will have different costs as a new booking is what the airline is willing to sell as a new ticket and a rebooking gets calculated at the actual fares the airline has in their system.  

Kind Regards,
Melissa