Poor Service for Refund

Item: Travelstart
Rating: 1
Author: keitumetse K

Still no communication from the Travelstart Refunds team!!!!, I've tried to call, they ignore my WhatsApp and emails. I contacted the direct airline Kenya airways, they confirmed that my flight is cancelled so I need to contact travelstart for my refund. Travelstart is "missing in action". Pooorest Service ever!!!1

Helpful (0)

Replies (1)

Travelstart's replyOfficial

13 Dec 2021, 23:54

Hi keitumetse,

Thank you for reaching out to us.

I have checked the booking and can see that we have received the request for the refund quote on the booking and I have since escalated it.

Please note due to the influx of requests we have high volumes of queries to work through and I apologies for the delay this has caused.

I have escalated the request and would like you to keep an eye on your inbox for the required quote.

Kind Regards,
Melissa

Travelstart's reply13 Dec 2021, 23:54

Official