GN
Gerhard N
1 reviews | Active since Dec 2020
03 Jan 2022, 12:34
Poor service feedback
Required urgent assistance regarding flight details. Feedback/reply via their Whatsapp and email 3.5 hours later after flight already took off. Extremely poor aftersale service
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Replies (1)
Travelstart's replyOfficial
12 Jan 2022, 12:28Hi Gerhard,
Thank you for taking my call.
As advised I have been unsuccessful in locating your booking to assist you with your query. You have confirmed that you had received assistance. I am sorry that the hold time was long as it was over the festive period and we were assisting so many passengers with their bookings due to the travel bans and red listings.
Have a wonderful year ahead.
Kind Regards,
Melissa
Thank you for taking my call.
As advised I have been unsuccessful in locating your booking to assist you with your query. You have confirmed that you had received assistance. I am sorry that the hold time was long as it was over the festive period and we were assisting so many passengers with their bookings due to the travel bans and red listings.
Have a wonderful year ahead.
Kind Regards,
Melissa
Travelstart's reply12 Jan 2022, 12:28
Official
Hi Gerhard,
Thank you for taking my call.
As advised I have been unsuccessful in locating your booking to assist you with your query. You have confirmed that you had received assistance. I am sorry that the hold time was long as it was over the festive period and we were assisting so many passengers with their bookings due to the travel bans and red listings.
Have a wonderful year ahead.
Kind Regards,
Melissa
Thank you for taking my call.
As advised I have been unsuccessful in locating your booking to assist you with your query. You have confirmed that you had received assistance. I am sorry that the hold time was long as it was over the festive period and we were assisting so many passengers with their bookings due to the travel bans and red listings.
Have a wonderful year ahead.
Kind Regards,
Melissa