1 reviews | Active since Dec 2014
Poor Service Continued........
My complaint of 16 June hereunder. Still we have no solution. My money has now been in Travelstarts' possession since December 2019. Ive contacted Etihad in the meanwhile and according to them it is Travelstart who is delaying the process. My advice to the company would be to step up their act, as travelling is again allowed in SA. I for one will not be using this service again. I will continue to post here and on other social platforms until this is resolved.
Had to cancel my return honeymoon flights to Thailand in March, due to the lockdown, which was booked through Travelstart. I have been in contact with them throughout. First my money would be refunded within 6-8 weeks, then it was 10-12 weeks, the latest by "mandisa" on the refund desk is that it will take a significant amount of time.
I used a travelagent to facilitate my trip and make arrangements easier, however it now feels that Travelstart does nothing for their clients. People are getting their refunds, and we are standing at the back of the line. I feel the company should fight for their clients rights, and not just be a bystander.
Will definitely be booking directly with airlines in future.
Thank you for taking my call.
I have just sent you an email on everything we spoke about as well as the information as to where the delay on the refund is coming from. As advised we have been following up with the airline on the refund as they had previously closed their refund portal due to the pandemic the world is faced with. Since the portal for refund has been reopened We placed their request with the airline for the full refund as previously advised and now it needs to be concluded on their end.
Thank you for your continued patience. I understand the frustration you are experiencing as these are uncertain times and they have affected so many people.
As soon as the airline concludes the refund it will go directly to the card you had initially used to purchase the booking.
I wish you a good day further.
Kind Regards,
Melissa at Travelstart
Thank you for taking my call.
I have just sent you an email on everything we spoke about as well as the information as to where the delay on the refund is coming from. As advised we have been following up with the airline on the refund as they had previously closed their refund portal due to the pandemic the world is faced with. Since the portal for refund has been reopened We placed their request with the airline for the full refund as previously advised and now it needs to be concluded on their end.
Thank you for your continued patience. I understand the frustration you are experiencing as these are uncertain times and they have affected so many people.
As soon as the airline concludes the refund it will go directly to the card you had initially used to purchase the booking.
I wish you a good day further.
Kind Regards,
Melissa at Travelstart