GG
Gideon G
1 reviews | Active since Feb 2019
12 Feb 2019, 10:15
Poor service and NO refund
Three of our flights were cancelled in December due to CemAir not flighing. We are still waiting for refunds, told me after holding on for a very long time that the refund was made but never received the payback. They are playing for time. NEVER use them. Their call centre is understaffed as you wait a long time to get helpped.
Helpful (0)
Replies (1)0
Replies (1)
Travelstart's replyOfficial
12 Feb 2019, 10:43Hi there Gideon and good morning.
Greetings from the Travelstart team, I wanted to firstly start by saying thank you so much for your patience thus far in the matter as well as the feedback.
We are aware there has been a delay in the processing of refunds for Cemair, this is due to the airline no longer being part of the airline/agency remittance system (BSP). Cemair has however advised that they will process refunds outside of this remittance system directly to clients' bank accounts. In order to do so they request a letter from each clients bank stating the bank details of the person who paid for the tickets.
In light of this Gideon, please could you respond to *** with your Travelstart reference number stating your bank account details.
On behalf of the airline, as well as ourselves we apologize for the inconvenience.
Kind regards,
Dino at Travelstart
Greetings from the Travelstart team, I wanted to firstly start by saying thank you so much for your patience thus far in the matter as well as the feedback.
We are aware there has been a delay in the processing of refunds for Cemair, this is due to the airline no longer being part of the airline/agency remittance system (BSP). Cemair has however advised that they will process refunds outside of this remittance system directly to clients' bank accounts. In order to do so they request a letter from each clients bank stating the bank details of the person who paid for the tickets.
In light of this Gideon, please could you respond to *** with your Travelstart reference number stating your bank account details.
On behalf of the airline, as well as ourselves we apologize for the inconvenience.
Kind regards,
Dino at Travelstart
Travelstart's reply12 Feb 2019, 10:43
Official
Hi there Gideon and good morning.
Greetings from the Travelstart team, I wanted to firstly start by saying thank you so much for your patience thus far in the matter as well as the feedback.
We are aware there has been a delay in the processing of refunds for Cemair, this is due to the airline no longer being part of the airline/agency remittance system (BSP). Cemair has however advised that they will process refunds outside of this remittance system directly to clients' bank accounts. In order to do so they request a letter from each clients bank stating the bank details of the person who paid for the tickets.
In light of this Gideon, please could you respond to *** with your Travelstart reference number stating your bank account details.
On behalf of the airline, as well as ourselves we apologize for the inconvenience.
Kind regards,
Dino at Travelstart
Greetings from the Travelstart team, I wanted to firstly start by saying thank you so much for your patience thus far in the matter as well as the feedback.
We are aware there has been a delay in the processing of refunds for Cemair, this is due to the airline no longer being part of the airline/agency remittance system (BSP). Cemair has however advised that they will process refunds outside of this remittance system directly to clients' bank accounts. In order to do so they request a letter from each clients bank stating the bank details of the person who paid for the tickets.
In light of this Gideon, please could you respond to *** with your Travelstart reference number stating your bank account details.
On behalf of the airline, as well as ourselves we apologize for the inconvenience.
Kind regards,
Dino at Travelstart