NQ
Noluthando Q
1 reviews | Active since Sept 2021
29 Sept 2021, 17:30
Poor Service and Lack of efficient communication process
What poor service I've received from this agency. Don't ot recommend them at all! Their lack of urgency in communication is shocking!!!
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Replies (2)NQ
Noluthando Q's updateReviewer Update
29 Sept 2021, 17:32*Don't recommend them at all!!
NQ
Noluthando Q's update29 Sept 2021, 17:32
Reviewer Update
*Don't recommend them at all!!
Travelstart's replyOfficial
30 Sept 2021, 16:10Hi Thandeka,
Thank you for reaching out to us.
I have checked the booking and can see that the booking was cancelled by the airline due to failed payment. We sent 2 failed payment emails to you on 19 September and an sms which was not attended too and the booking was then cancelled as the airline cannot hold the fare or seats. You would be required to make a new booking. I can see that we had been in contact with you and you have been advised of this.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the booking was cancelled by the airline due to failed payment. We sent 2 failed payment emails to you on 19 September and an sms which was not attended too and the booking was then cancelled as the airline cannot hold the fare or seats. You would be required to make a new booking. I can see that we had been in contact with you and you have been advised of this.
Kind Regards,
Melissa
Travelstart's reply30 Sept 2021, 16:10
Official
Hi Thandeka,
Thank you for reaching out to us.
I have checked the booking and can see that the booking was cancelled by the airline due to failed payment. We sent 2 failed payment emails to you on 19 September and an sms which was not attended too and the booking was then cancelled as the airline cannot hold the fare or seats. You would be required to make a new booking. I can see that we had been in contact with you and you have been advised of this.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the booking was cancelled by the airline due to failed payment. We sent 2 failed payment emails to you on 19 September and an sms which was not attended too and the booking was then cancelled as the airline cannot hold the fare or seats. You would be required to make a new booking. I can see that we had been in contact with you and you have been advised of this.
Kind Regards,
Melissa