Poor service and assistance

<p>I had recently purchased flight tickets through travelstart via there phone app and came accross an error which I only saw once I received the first confirmation email.</p> <p> </p> <p>I was busy with arranging two separate flights due to the nature of my trip and the app stores your searches, for which I assume is for easy refeernce once you are ready to make a booking. So after completing the first booking I proceeded to book for my second flight. The process on the app is very fast and there is no confirmation page before you submit for payment, so when I get to the end and click I getan email to my inbox. I go hrough the email to find that the date was changed from my saved search to the same as my first flight booking. So I immediately send off emails to Travelstart to rectify this and I only get responses a couple of hours later from a lady who works at Travelstart. After discussing my issues and concerns with her, she informs me that all will be sorted and that I would just need to contact the airlines to get them to change the dates. I queried as to why they cant but she said that they can but would change me an admin fee to amend the dates on my behalf. She recommended that I contat the airline as they are helpful and would probably not charge me. Due to the time of the day I was not able to get a hold of the arline until the next morning, who in short told me that I had to pay the same cost as my tickets to just change the dates??? For a mistake between Travelstart's app and myself which I tried to resolve yesterday straight after I noticed the dates...I sent an email within 7minutes of reciveing the first the confirmation email.</p> <p> </p> <p>So I then called Travelstart, waiting for about 15 - 20 minutes before a consultant answered the phone, only to get stonewalled in saying that there is nothing they can do as it is in the terms and conditions (Which is not what the lady told me the night before). The gentleman said that once the ticket is issued there is no possible way to change the dates without paying the large amount of money!!! After several back and forth "discussions" with the person I find out that my first email was sent threough to Travelstart before the ticket was issued by the Airline so as per their terms and conditions I should not be liable to pay the costs??? So why would he not help me and fix it, he would only cary on telling my the same old story. I requested that he go back to the conversation that I had with the lady and also escilate the matter as I was not happy. </p> <p> </p> <p>I have sent several emails and almost two days later, nothing as been resolved. It has been over 24hours since dealing with the person on the phone and no one has come back to me or fixed my flight bookings. I have sent mails to the lady who has not confirmed any details which was discussed in an email and the person on the phone has no0t gotten back to me even after promising me to do so.</p> <p> </p> <p>I will not accept that I have to pay twice for my tickets just to amend the dates when I made all the efforts to notify the company!!!</p>