CP
Craig P
1 reviews | Active since Apr 2022
29 Apr 2022, 22:05
Poor service,
We have purchased and made payment at 08:30 this morning,nedbank to nedbank. We have had NO confirmation from travelstart even though the bank says payment was made.. We tried to call the contact centre because the Bot does not take you to the right place. We were on hold for 70minutes and never got to speak to a consultant.
Helpful (0)
Replies (2)0
Replies (2)CP
Craig P's updateReviewer Update
29 Apr 2022, 23:19We now have confirmation our tickets were successful. Strange..
CP
Craig P's update29 Apr 2022, 23:19
Reviewer Update
We now have confirmation our tickets were successful. Strange..
Travelstart's replyOfficial
30 Apr 2022, 08:51Hi Craig,
Thank you for reaching out to us.
I have checked the booking and the tickets were issued once the funds cleared in our system. Please note as per the ticket confirmation email sent when the booking was created we do advise the following:
Hello Sarah,
Thank you for booking your flight with Travelstart. This is not your e-ticket, but don't worry we're working on it!
Once we have processed your payment we will send you your e-ticket in a separate email. For flights departing in more than one day this may take up to 24 hours.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and the tickets were issued once the funds cleared in our system. Please note as per the ticket confirmation email sent when the booking was created we do advise the following:
Hello Sarah,
Thank you for booking your flight with Travelstart. This is not your e-ticket, but don't worry we're working on it!
Once we have processed your payment we will send you your e-ticket in a separate email. For flights departing in more than one day this may take up to 24 hours.
Kind Regards,
Melissa
Travelstart's reply30 Apr 2022, 08:51
Official
Hi Craig,
Thank you for reaching out to us.
I have checked the booking and the tickets were issued once the funds cleared in our system. Please note as per the ticket confirmation email sent when the booking was created we do advise the following:
Hello Sarah,
Thank you for booking your flight with Travelstart. This is not your e-ticket, but don't worry we're working on it!
Once we have processed your payment we will send you your e-ticket in a separate email. For flights departing in more than one day this may take up to 24 hours.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and the tickets were issued once the funds cleared in our system. Please note as per the ticket confirmation email sent when the booking was created we do advise the following:
Hello Sarah,
Thank you for booking your flight with Travelstart. This is not your e-ticket, but don't worry we're working on it!
Once we have processed your payment we will send you your e-ticket in a separate email. For flights departing in more than one day this may take up to 24 hours.
Kind Regards,
Melissa