SVdW
Simoné Van der Westhuizen
1 reviews | Active since Dec 2020
19 Dec 2020, 15:48
Poor service
What a struggle to change my booking details! Poor service, been trying for a week to change the dates due to covid and so far I have not been anywhere closer to getting joy. Won't get my money back and no response on date changes. Really terrible service!
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Replies (1)
Travelstart's replyOfficial
19 Dec 2020, 16:44Good day Simone
Thank you so much for providing us with your feedback and for taking my call this evening.
Really sorry you have been struggling to reach us. Due to Covid 19 and the presidents most recent speech we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more customers at the same time.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologize for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
As discussed I have placed your moms tickets on hold and sent the email confirming this to your email address.
Wishing you a wonderful evening further and stay safe,
Regards
Travelstart
Thank you so much for providing us with your feedback and for taking my call this evening.
Really sorry you have been struggling to reach us. Due to Covid 19 and the presidents most recent speech we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more customers at the same time.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologize for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
As discussed I have placed your moms tickets on hold and sent the email confirming this to your email address.
Wishing you a wonderful evening further and stay safe,
Regards
Travelstart
Travelstart's reply19 Dec 2020, 16:44
Official
Good day Simone
Thank you so much for providing us with your feedback and for taking my call this evening.
Really sorry you have been struggling to reach us. Due to Covid 19 and the presidents most recent speech we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more customers at the same time.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologize for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
As discussed I have placed your moms tickets on hold and sent the email confirming this to your email address.
Wishing you a wonderful evening further and stay safe,
Regards
Travelstart
Thank you so much for providing us with your feedback and for taking my call this evening.
Really sorry you have been struggling to reach us. Due to Covid 19 and the presidents most recent speech we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more customers at the same time.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologize for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
As discussed I have placed your moms tickets on hold and sent the email confirming this to your email address.
Wishing you a wonderful evening further and stay safe,
Regards
Travelstart