EK
Estelle K
1 reviews | Active since Jan 2021
17 May 2021, 13:18
Poor service
After limited contact and no suitable booking dates, we canceled our tickets so that we can book via an airline that can help us with a booking. They canceled but now we have to wIt 10 - 12 weeks..or longer for a refund. Not happy at all
Helpful (0)
Replies (1)0
Replies (1)
Travelstart's replyOfficial
17 May 2021, 13:30Hi Estelle,
I trust you are well.
Please see response below with regards to your query as we have already advised that the waiting period is out of Travelstarts hands and is imposed by the airline as per their processes:
08 May 2021 at 12:44pm by Travelstart HpHi Estelle,
Thank you for your feedback.
Please note that I have checked the booking and we have already requested the refund with the airline. The waiting period of 10-12 weeks is the general waiting period of the airline.
The only thing we can do is await for the airline to complete the refund on their end.
Kind regards,
Melissa
I trust you are well.
Please see response below with regards to your query as we have already advised that the waiting period is out of Travelstarts hands and is imposed by the airline as per their processes:
08 May 2021 at 12:44pm by Travelstart HpHi Estelle,
Thank you for your feedback.
Please note that I have checked the booking and we have already requested the refund with the airline. The waiting period of 10-12 weeks is the general waiting period of the airline.
The only thing we can do is await for the airline to complete the refund on their end.
Kind regards,
Melissa
Travelstart's reply17 May 2021, 13:30
Official
Hi Estelle,
I trust you are well.
Please see response below with regards to your query as we have already advised that the waiting period is out of Travelstarts hands and is imposed by the airline as per their processes:
08 May 2021 at 12:44pm by Travelstart HpHi Estelle,
Thank you for your feedback.
Please note that I have checked the booking and we have already requested the refund with the airline. The waiting period of 10-12 weeks is the general waiting period of the airline.
The only thing we can do is await for the airline to complete the refund on their end.
Kind regards,
Melissa
I trust you are well.
Please see response below with regards to your query as we have already advised that the waiting period is out of Travelstarts hands and is imposed by the airline as per their processes:
08 May 2021 at 12:44pm by Travelstart HpHi Estelle,
Thank you for your feedback.
Please note that I have checked the booking and we have already requested the refund with the airline. The waiting period of 10-12 weeks is the general waiting period of the airline.
The only thing we can do is await for the airline to complete the refund on their end.
Kind regards,
Melissa